Experience

Liberty Specialty Markets (Asia Pacific)

• Australia
• Insurance
• 200 - 300 Employee

• Application Support Analyst

  • Sep 2022 - Present

  • Business process modelling - Document and model AS IS business processes. • Business problem identification, analysis and resolution - Identify, analyse and resolve business problems, leveraging peers as required. • Business requirements gathering - Engage the business to elicit and accurately document business, functional and technical requirements • Adherence to BA Methodologies - Ensure all business analysis activities are undertaken in adherence with Liberty's BA methodologies and frameworks. • Testing - Undertake own and where required facilitate business testing, ensuring test plans, scripts, results and communications are in line with LIU IT guidelines. Show less



Gallagher

• United States
• Insurance
• 700 & Above Employee

• Business Application Support Analyst

  • Aug 2021 - Sep 2022

  • Responsible for improving and documenting the technical processes around application support (using Confluence) • Work collaboratively with Account Managers on change requests, managing issues, and establishing priorities (using Jira) • Ensure the performance of daily health checks of the applications, scripts, and infrastructure (Mulesoft MMC, Splunk & vSphere) • Responsible for monitoring and responding to open tickets submitted through an incident management system (BMC Remedy) • Responsible for improving and documenting the technical processes around application support (using Confluence) • Work collaboratively with Account Managers on change requests, managing issues, and establishing priorities (using Jira) • Ensure the performance of daily health checks of the applications, scripts, and infrastructure (Mulesoft MMC, Splunk & vSphere) • Responsible for monitoring and responding to open tickets submitted through an incident management system (BMC Remedy)



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Service Specialist

  • Apr 2019 - Jul 2021

  • Assess and characterize the webform and record requirements for different products • Facilitate migration of data from CBS to new eGlobaL platform • Producing reports on process development and implementation, also developing functional specifications • Quality control and guarantee consistency in all product-based codes all through the board • Process and oversee change demands • Assess and characterize the webform and record requirements for different products • Facilitate migration of data from CBS to new eGlobaL platform • Producing reports on process development and implementation, also developing functional specifications • Quality control and guarantee consistency in all product-based codes all through the board • Process and oversee change demands



MAX Pet Supplies Pty Ltd

• 1 - 100 Employee

• Ecommerce Co-ordinator

  • Mar 2017 - Mar 2019

  • Collaborated with Business Management team, vendors and customers to ensure business goals and standards were exceeded and highest levels of customer satisfaction achieved. • Managed the daily reporting process including warehouse receiving, weekly product sales, and daily demand reports; completed all reports on time and without errors. • Created unique SKUs, Styles, and EDI PO creation products sold on a website and eBay/Amazon accounts. • Responsible for identifying and resolving minor website related issues; including the creation of tickets, follow up on the status of fixes, and reporting results to IT manager. • Partner with Design team to maintain accurate spec information for vet products on product detail pages on a website • Oversee 3rd party E-commerce software (Linnworks) issue troubleshooting & resolution. • Site search analysis using Google Analytics and based on results implement new landing pages and search redirects resulting in an increased conversion rate of 41% for searches made by online Show less