Deputy CEO

• Oct 2017 - Present

Responsible for driving entire distribution and business along with branding and marketing, reinsurance, product development, digital distribution (digitalization) along with alternate channels, Corporate Business and Agency Business. Major milestones: First to start customer care unit in entire insurance industry in Nepal, first to come out with IPO with higher subscription ever till that time. Continuous innovation in product development. Consistent growth in top line as well as bottom line. Building resilient and effective Information Technology system with agile mindset in adopting Technological development and innovation. More importantly I have been working relentlessly in improving overall engagement level of entire distribution/sales force by way of frequent visits of branches, building effective tracking and monitoring system, developing suitable quantifiable performance metrics and tagging these metrics to their performance and career growth. In compliance and corporate governance, we are known as one of the most compliant Insurance Companies of Nepal. We have developed sound Operational Management framework with accountability and responsibility in each function through Key Risk Indicators (KRI) monitoring and reporting. Internal control is something very important aspects of every enterprise and we have built a very good system to monitor and control these risks. I understand that life insurance business is a long-term business and to sustain and grow in basic indicators, we need to work to build better foundation and I am working on very basics to make a system driven, profitable and complaint organization. Show less

Manager, Wealth Management

• Jan 2016 - Oct 2017

- Development and owning new/existing products of Wealth Management.- Initiate and lead the implementation of initiatives through the development of new customer value propositions, marketing campaigns, revamp of client communication channels and so on and so forth.- Plan and implement product strategy to meet the goals of the business. Work with all stakeholders across the value chain to ensure successful implementation of existing and new products/initiatives/strategies.- Work closely with the product provider to bring best-in-class products through multiple distribution platforms by leading and managing the conceptualization and design of wealth management products. - Initiate and lead quality control and process improvement initiatives to ensure efficient processes and guidelines for superior customer experience throughout all stages, including the application, underwriting, and post-sales stages.- Analyze and interpret industry dynamics, competitor developments and product intelligence.- Help in designing FLIP to incorporate Wealth products as strategic focus.- Design Contest to drive the business. Coaching and providing training to entire sales staff on Wealth Management products.- Drive Wealth business thru digital platforms. Make strategies to digitize and generate leads. Show less

Branch Manager

• Sep 2014 - Dec 2015

Relationship management, Team management, BCP/BIA responsibility, Coaching the staff, Branch Operation, Looking after overall governance of the branch, Selling TWC products, Retail Assets sourcing through Branch sales team and Deposit mobilization, One of the remarkable achievement is getting Well Controlled rating in Group Internal Audit (GIA). There has been no adverse audit comments of the branch. Pitching Wealth Management products, Performance Management of branch, Complaint Management, Awarded as best branch in managing complaints.I have been categorized as High Performer of the bank (called Hypo). The bank has a policy of recognizing high performers and categorizing them. Additional Responsibility:Apart from my regular role as BM, I have been appointed as Digital Champion for the Country. I have been taking this additional responsibility apart from Branch Manager role.Facilitator: I have been nominated in train the trainer program and given an additional responsibility to train internal staff after completion of certification program. Topics: Performance Management and Service Clinic Show less

Manager - Performance Management, Retail Banking

• Mar 2011 - Sep 2014

Roll out of Front Line Incentive Plan (FLIP) for the country, Business Analytics, Performance management of entire retail sales team, coaching entire sales team to help them enhance their performance, understand the metrics and key performance indicators, Budgeting, Target Setting, Lead Management, Tracking Business Environment, Playing instrumental role in strategy formulation, involvement in pricing the products. Additional Responsibility:Run Operational Risk Forum (BORF) - coordinator

Business Planning Manager

• Jun 2010 - Feb 2011

BPM - Retail BankingCompetition Analysis, Involvement in strategy formulation and implementation, Handling different projects on need basis., Budgeting & Target Setting Preventing Revenue leakages, Pricing recommendations, Monitoring waivers, Business Analytics

Branch Manager

• Jul 2009 - May 2010

Team Management, Governance, Retail Asset Sourcing, Liability Mobilization, Sourcing Working Capital Loans, LC, TR, adhering to policies, processes & Operational Risk Guidelines of the BankIn less than a year Branch was awarded with the title of Best Branch amongst new branches. the measuring criteria was size of NTB liability, Risk Asset and Operating Profit of the branch.

Unit Head - Remittance

• Apr 2008 - Jul 2009

Team Management and Heading the Department, Approving the transactions (e.g. Draft Issuance, TC issuance and encashment, Advance Payments, Trade related other transactions)I was given the sole responsibility of establishing International Remittance Cell to start own Remittance Product called “Citizens Remit”. Finally we had an alliance with Qatari Companies to start it.

Relationship Manager

• Mar 2007 - Apr 2008

RM - Wholesale BankingOn-boarding new corporate clients (mainly Trading Business and Hydro), Site visit and inspection of business and collateral, Renewing existing facilities, Generating Leads, Writing Business Proposals (BCA), Risk Analysis (Industry Risk, Cash Flow , Working Capital Requirement Assessment & other relevant risks), Structuring the facilities, forward contracts (mainly hedging clients forex risk)Apart from that since the bank was new and just established, I was part of the team to analyze top 100 business houses of Nepal on various criteria (a lead generation exercise) Show less

Finance & Control

• Jul 2006 - Mar 2007