Project Lead - (US Recruitment)

• Feb 2020 - Present

Assistant Team Lead

• Jan 2017 - Feb 2020

Rose IT Solutions Pvt. Ltd. (RITS) is the offshore engine of the U.S.-based company, Rose International. Founded in 1993 by Sue Bhatia, Rose International is a leader in providing information technology and business services to corporations and government agencies in the US. Rose, a certified MBE/WBE and employee-owned company, provides its customers with leading-edge technologies and a practical approach to solving their business problems.

US IT Recruiter

• Jan 2017 - Feb 2020

IT Consultant

• Mar 2016 - Jan 2017

• International Calling. • Software Demo / presentations• Maintaining and increasing sales of the company’s IT services • Identifying sales opportunities through channels• Focused on customer acquisition, lead generation, and prospect management, as this role was the garner and meet with potential clients.• Researched client business referrals, network, and web leads,• Provided prospective customers/clients with all services offered and additional presentations as needed and work with clients to create solutions for their needs and consult throughout the sales process.• Worked closely with developers to describe the client’s requirement through daily meetings.• Worded closely with the Vice President to provide feedbacks & reports daily.• Participated in several meetings with the clients to understand their requirements including CEO’s, CTO’s & CFO’s.

Junior Engineer

• May 2015 - Mar 2016

• Research and identify solutions to software and hardware issues in Samsung’s desktop & mobiles cell phone. • Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Maintain jovial relationships with clients

Sales Specialist

• Dec 2014 - Apr 2015

Spark e solutions is an organization that serves clients globally, and satisfies their outsourcing related requirements, in terms of UK Based call centre, voice processes, technology provisions, non-voice support, and back end support. Apart from other services we provide, we make outbound calls for our clients, to UK. We mainly deal in UK financial and are partners with UK Based finance service providers. We provide them the best sales and customer tracking solution and hence have been sharing mutual growth with them since a long time.• Keep track of assigned accounts to identify outstanding debts• Plan course of action to recover outstanding payments• Locate and contact debtors to inquire of their payment status• Negotiate payoff deadlines or payment plans• Handle questions or complaints• Investigate and resolve discrepancies• Create trust relationships with debtors when possible to avoid future issues• Update account status and database regularly• Alert superiors of debtors unwilling or unable to pay when necessary• Comply with requirements when legal action is unavoidable

Customer Relationship Manager

• Mar 2014 - Dec 2014

• Assist the Retail Store Manager in planning and implementing strategies to attract customers• Coordinate daily customer service operations (e.g. sales processes, orders and payments)• Track the progress of weekly, monthly, quarterly and annual objectives• Monitor and maintain store inventory• Evaluate employee performance and identify hiring and training needs• Supervise and motivate staff to perform their best• Coach and support new and existing Sales Associates• Monitor retail operating costs, budgets and resources• Suggest sales training programs and techniques• Communicate with clients and evaluate their needs• Analyze consumer behavior and adjust product positioning• Handle complaints from customers• Research emerging products and use information to update the store’s merchandise• Create reports, analyze and interpret retail data, like revenues, expenses and competition• Conduct regular audits to ensure the store is functionable and presentable• Make sure all employees adhere to company’s policies and guidelines• Act as our store’s representative and set an example for our staff.

Business Development Specialist

• Mar 2013 - Feb 2014

Established in the year 2008, the company was started by two highly creative and competent young professionals with the aim to generate huge business volumes by harnessing the power of Web Designing and Software Development Technology. They began as a small web design company with a team of 3 employees and today we have around 25 experienced and highly motivated employees on roll. In 10 Years of existence in the industry, they have served more than 2500+ Satisfied Clients; and they continue to offer innovative solutions to businesses helping them to leverage the power of web. Responsibilities:• Build client relations.• Promote Company Products• Conduct Market Research• Coordinate Marketing and Networking Events• Track the progress of weekly, monthly, quarterly and annual objectives