Experience

Boodh

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Scrum Master

  • Aug 2021 - Present

  As a Scrum Master at ISM Associates India Inc. (Subsidiary of Boodh LLC., Chicago IL, USA) since August 2021, I have embraced a multifaceted role, combining the responsibilities of a Product Owner, Business Analyst, and Marketing Analyst. My tenure has been marked by the seamless facilitation of Agile ceremonies and the orchestration of pivotal processes that drive project success. I have meticulously led various Agile ceremonies, including Daily Standups, Backlog Refinement sessions, Sprint Planning, Sprint Reviews, Retrospectives, and Impediment meetings. My adeptness in these processes has been pivotal in ensuring project alignment and fostering effective team communication. Engaging with a diverse range of stakeholders, I have proactively communicated the progress of each Sprint, highlighting key features and the team's velocity. Leveraging Jira dashboards, I've provided stakeholders with transparent insights into project developments, contributing to informed decision-making. My role extends to the establishment and management of crucial project boards. I have successfully set up Scrum and Kanban boards using Jira to streamline the management of Product Backlogs, Active Sprint Backlogs, and issue statuses. My experience with Jira software has been instrumental in refining Product Backlog, facilitating Sprint planning, estimating Story Points, conducting Capacity planning, and creating insightful Dashboards. In collaboration with Business partners and the Engineering team, I have been actively involved in defining epics, features, user stories, and acceptance criteria. This collaborative effort ensures that project objectives are aligned with customer needs and technical feasibility. Championing a Lean development approach, I am committed to the principles of continuous deployment and integration of product features. This approach has not only accelerated project delivery but also nurtured a culture of innovation within the team. Show less



ISM Associates Inc

• United States
• Information Services
• 1 - 100 Employee

• Scrum Master

  • May 2017 - Jul 2021

  I've been entrusted with fostering Agile practices and principles across multiple enterprise Infrastructure teams. By offering hands-on guidance and coaching, I've nurtured sustainable growth and maturity among team members. Utilizing real-time JIRA data, I've defined key metrics, providing insights into project health and progress. My role involves inspiring, coaching, and mentoring team members, guiding them through Agile transitions and fostering skill and career advancement. I've forged partnerships with stakeholders, securing leadership buy-in and trust across the organization. To ensure a structured Agile transformation, I've charted out roadmaps, driving increased adoption, ROI, and transformational success. I continually assess Agile scrum maturity, encouraging ongoing improvement within the team. By conducting Agile training sessions, I've imparted Agile, Scrum, Kanban, XP, and SAFe methodologies to both technology and business teams. I preside over Agile ceremonies—daily scrums, sprint planning, sprint reviews, and retrospectives—promoting seamless collaboration. My leadership shines through as I've led the team in defining agreements for the Definition of Done (DOD) and Definition of Ready (DOR). I've harnessed JIRA to create project and program dashboards, offering real-time insights into project status, progress, velocity, risks, and issues, ensuring transparency across business and technology domains. Endowed with robust leadership and organizational skills, I possess exceptional communication, interpersonal, and team-building abilities. My role encapsulates a comprehensive commitment to driving Agile excellence, fostering growth, and sustaining an environment of continuous enhancement. Show less



Telesonic Networks Limited

• India
• Telecommunications
• 700 & Above Employee

• Internal Auditor

  • Aug 2013 - Apr 2017

  During my role as an Internal Auditor at Telesonic Network Ltd. (Aug 2013 - Apr 2017), I focused on elevating quality assurance practices and ensuring regulatory compliance. I implemented Agile processes for Auditing and Acceptance Testing across cross-functional teams including Vendors/Partners, ISP, Installation (B2B & B2C), Deployment, GIS, MLLN, Fault Repairs (B2B & B2C), and Power/Utilities. I conducted Beta Product App testing, meticulously validating DSL parameters pre-launch. Utilizing JIRA data, I developed key audit metrics for diverse teams. Audits spanned exchanges and servers, ensuring ISO and regulatory compliance. I reinforced quality compliance, minimized rework, and optimized costs through collaboration. Financial oversight was evident through Telecom Budget and Vendor Management participation. I aligned work instructions with standards, educated staff, and upheld quality protocols. Leveraging web-based tools, I validated vendor payments, rectifying billing errors. I conducted specialized audits, boosting service provider performance, productivity, and transparency. Each audit was evaluated for efficiency and cost analysis. My role showcased understanding of business practices, vendor relations, contract management, and billing. I remained dedicated to quality, compliance, and operational excellence. Show less



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• Network Operations Center Engineer

  • Aug 2009 - Jul 2013

  During my tenure as NOC Engineer at M/s. Alcatel-Lucent Network Management Services India Pvt Ltd. (Aug 2009 - July 2013), I exemplified my commitment to driving efficiency and excellence within the realm of network operations. I undertook multifaceted responsibilities that encompassed implementing Agile methodologies, cultivating key metrics, and leading impactful projects across the enterprise Infrastructure group. My role prominently involved the seamless integration of Agile processes, principles, and best practices across multiple scrum teams, including ISP Team, Transmission Team, Power & Utilities Team, Fiber Team, Installation Team, and Fault Repairs Team. I enhanced team collaboration to optimized project outcomes. A significant aspect of my responsibilities involved heading the Implementation team for deploying critical network components throughout the AP region. This encompassed the deployment of IPDSLAMs (ERICSSON), AN2000 (UTSTARCOM), ADR 2500EXTRA (SIEMENS), and BG40 (ECI). I orchestrated project management and implementation, overseeing the configuration and connection of these components across the city. My expertise in designing, planning, and implementing LAN/WAN and Digital Subscriber Line networks further strengthened the corporate infrastructure. Maintaining productive relationships with vendors such as Cisco, Ericsson, Siemens, ECI, and UTStarcom, I ensured smooth collaboration, streamlined procurement processes, and effective vendor management. My role also extended to network capacity planning and the provision of statistical reports that offered insights into network resources, uptime, usage, and overall network health. My tenure at Alcatel-Lucent Network Management Services underscored my ability to harmonize technical expertise, project leadership, and vendor relationships. By embracing Agile methodologies and implementing key metrics, I contributed to operational excellence and the delivery of superior network services. Show less



Bharti Airtel

• India
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Aug 2005 - Jul 2009

  As a dedicated L2 Support - DSL Engineer at M/s. BASL (Bharti Airtel Services Limited), AIRTEL, Hyderabad (Aug 2005 - July 2009), I played an integral role in delivering exceptional telecom services within India's premier service provider, Bharti Enterprises. During this period, I contributed significantly to ensuring seamless voice, broadband, and long-distance services. One of my primary responsibilities was to uphold Mean Time To Identify (MTTI) and Mean Time To Resolve (MTTR) metrics in alignment with defined Service Level Agreements (SLAs) for voice and broadband services. This commitment to maintaining high service standards underscored my dedication to operational excellence. I excelled in fault repair for basic wireline and broadband services, both at the customer end and MDF/DSLAM end. My role extended to the service delivery of voice and broadband (DSL) products, ensuring seamless connectivity and optimal customer experiences. Configuring ADSL broadband and Wi-Fi modems, along with FTTH routers, was an essential aspect of my responsibilities. I actively coordinated with the Switch, DSL, and Transmission back-end teams to ensure the efficient provisioning of required bandwidth for uninterrupted services. In line with ensuring impeccable service, I managed the installation of DSLAM cards in DSL Racks as per prescribed instructions. I was dedicated to addressing customer complaints promptly and resolving technical queries to their satisfaction, fostering positive customer relationships. My tenure as an L2 Support - DSL Engineer epitomized my commitment to technical excellence and customer satisfaction within the dynamic telecommunications sector. Through my contributions, I played a vital role in upholding Bharti Airtel's reputation as a leading provider of GSM, basic telephone, broadband, and long-distance services. Show less



Comqsoft Software India Pvt. Ltd.

• System Network Administrator

  • Apr 2003 - Jul 2005

  As a dedicated Network Engineer at M/s. Compqsoft Software India Pvt Ltd (Apr 2003 - Jul 2005), a subsidiary of CompqSoft, Inc. in Houston, Texas, I demonstrated expertise in computer systems maintenance, installation, and configuration. My role encompassed a comprehensive range of responsibilities aimed at ensuring optimal network performance and user experience. One of my key contributions was the meticulous maintenance of all computer-related equipment, highlighting my commitment to a seamless and efficient computing environment. I also played a pivotal role in the installation and configuration of essential systems, including Active Directory, DNS, DHCP, and AV Servers. This expertise underscored my ability to architect robust network infrastructures. My proficiency extended to server hardware knowledge, monitoring, and administration. I proactively managed server hardware components, ensuring their optimal functionality and performance. This role demanded a deep understanding of server architecture and a proactive approach to maintaining peak performance. Troubleshooting server network configuration problems and upgrades were essential facets of my responsibilities. I skillfully addressed network-related issues, ensuring the uninterrupted functioning of critical systems and devices. I adeptly provided support for network protocols and TCP/IP configuration, reinforcing the foundation of the organization's connectivity. In addition to technical roles, I extended my expertise to assist users with their daily operational issues, further enhancing the user experience and contributing to a productive work environment. My tenure as a Network Engineer at Compqsoft Software India Pvt Ltd exemplified my ability to deliver impactful solutions in network maintenance, configuration, and user support. By addressing technical challenges and maintaining critical systems, I contributed to the organization's operational efficiency and technology-driven success. Show less