Experience

Homestar Financial Corporation

• United States
• Financial Services
• 300 - 400 Employee

• Mortgage Loan Officer NMLS #2038198

  • Jul 2021 - Present



AmeriSave Mortgage Corporation

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Officer NMLS #2038198

  • Sep 2020 - Apr 2021



Instacart

• United States
• Technology, Information and Internet
• 700 & Above Employee

• T3 Community Support Specialist

  • Feb 2019 - Jun 2020



Amazon

• United States
• Software Development
• 700 & Above Employee

• Technical Specialist

  • May 2018 - Jan 2019

  Communicate with specialists in other departments, as well as directly with customers and coworkers, primarily through mail, chat and phone. u Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Communicate with specialists in other departments, as well as directly with customers and coworkers, primarily through mail, chat and phone. u Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.



Apple

• Senior iOS & Mac+ Engineer

  • Jun 2015 - Jan 2018

  Created and managed test plans, test cases and escalated reports. Collaborated with Customer Support Teams in the investigation of customer issues and high-call drivers. Managed technical issues for mobile/desktop electronics. Handled high-volume escalations, as well as presented solutions. Managed account security of clients with 0% accounts compromised during my tenure. Oversaw the operations of Entry and Junior-level advisors/consultants, as well as other Senior-level advisors; technicians; engineers in different departments. Handled high-volume tech consults, providing solutions to clients. Was responsible for ensuring call resolution in a timely manner; meeting Average Handle Time requirements for the program while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction. Also provided suggestions and options to customers based on their needs, sometimes suggesting features & products to help the customer as much as possible.