Experience

GHP Management

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Manager

  • Apr 2022 - Present

  • Lead and develop the leasing team to conduct property showings to highlight features for largest luxury lease-up, Ferrante (1150 units) in GHP Management. • Established strong, professional relationships with residents by promoting team collaboration, delivering exemplary service, and driving online reputation. • Rebuild leasing team/resident service office for flagship property, Medici (640 units) at GHP Management Corporate Office located in Downtown Los Angeles. • Nominated for Q4 2022 GHP Recognition for Care, Excellence, Ownership, and Integrity Award • Rose Award Honoree Residential 2023 by The Downtown Breakfast Club. Show less



AvalonBay Communities

• United States
• Real Estate
• 700 & Above Employee

• Sales Manager

  • Jun 2019 - Dec 2021

  • Lead and develop a leasing team to early stabilization of the largest lease-up, AVA Hollywood (695 units) in AvalonBay Communities.• Assist General Manager with community operations including leasing, customer service, communications, marketing strategies, and staffing for luxury apartment building.• Networking, marketing, and organizing multiple events in providing unforgettable resident experiences in the community.

• Customer Service Supervisor

  • Nov 2018 - Jun 2019

  •Develop team to improve community online reputation, net promotor score for resident move-ins, mid-lease and have focused on higher level of service which has resulted in retaining residents.• Served as Sales Leader to help train and mentor new hires with sales process, customer service, and leasing process in the LA region.

• Community Consultant

  • Nov 2014 - Nov 2018

  • Achieve in customer experience by taking ownership of finding and leasing apartment homes for prospective residents sharing knowledge about the community, brand, and neighborhood. • Actively listening to and addressing customer needs to provide exceptional customer service and contribute to achievement of community leasing goals.• Maintain high velocity of leasing in reaching 400+ leases Silver Status in Sales Elite Club.



Bankers Life

• United States
• Insurance
• 700 & Above Employee

• Insurance Sales Representative

  • Apr 2013 - Nov 2014

  • Plan and strategize to meet personal profits by reaching daily goals on setting and booking appointments. • Execute marketing and networking to gain potential clients on a daily bases in senior communities. • Drive and execute life insurance, Medicare supplements, annuities, and long-term care/short term care products to the senior market. • Facilitate highly developed sales classes to provide excellent sales service to reach monthly goals. • Awarded First Place Applications Advancing the Practice Sales Campaign • Awarded First Place Application Winners Edge Sales Campaign Show less



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Lead

  • Jun 2008 - Nov 2012

  • Manage over 300 employees at a $85 million/year Target store at Southern Group Headquarter. • Lead multiple departments that account for over 40% of the entire store sales through merchandising, managing talent, and strategizing to drive profitability. • Acting District liaison, mentor, and trainer for newly acquired talent including Interns, Team Leaders, Executive Team Leaders, and Store Team Leaders • Execute LOD (Leader on Duty) role by assessing priorities, addressing opportunities, and setting the tempo for the day: evaluate profitability drivers while balancing expenses and compliance issues • Act with a sense of urgency to performance manage: recognize, coach, provide meaningful feedback, write and deliver Corrective Action and performance reviews, hire and staff appropriately, and develop and promote team members. Show less