Experience

NetFusion Consulting Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Support Specialist

  • Jan 2023 - Present

  • Provide IT support for Dental/Medical Offices in the United States.• Maintain DC servers, RDS servers, VM workstations. • Firewall and SSLVPN set up.• DFS Replication• Configuring OU's and Policies on Domains. • Software management on servers. • Troubleshoot Dental software such as imaging and practice management. • Provide licensing for O365• Provide further general IT troubleshooting and support. • Provide IT support for Dental/Medical Offices in the United States.• Maintain DC servers, RDS servers, VM workstations. • Firewall and SSLVPN set up.• DFS Replication• Configuring OU's and Policies on Domains. • Software management on servers. • Troubleshoot Dental software such as imaging and practice management. • Provide licensing for O365• Provide further general IT troubleshooting and support.



Foster Farms

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• IT Service Center Analyst

  • Mar 2021 - Jan 2023

  • Delivered exceptional customer service surrounding technical assistance, incorporating unique practices to improve tracking/resolution of hardware, operating system, and application issues under heavy workload.• Aligned requests and escalated situations, improving customer satisfaction.• Showcased technical knowledge to install, deploy, troubleshoot, and repair a wide array of key systems.• Built out specialized SOPs for installation, security, and training, improving policy compliance.• Set up and configuring switches, ports, trunks, and firewall policies along side the networking team. • Software deployment management using SCCM and Client Center. Active Directory experience (Organizational Units, Groups, Password resets, account enable/disable, etc.)• Support executive meetings (Board Meetings, Quality assurance meetings and etc.). Set up and support Job fairs for Admin HR. • Print Management experience (adding, managing and deploying printers that are on the network).• Manage Mitel devices (VOIP system managing extensions, groups and other features).• Software Center (Download, request, install applications and updates alongside ticketing system "Heat")• AD Clean up reports. MFA set up deployment (for AD account/Outlook). • SAP Experience (troubleshooting, user management, payroll tasks).• Configure Scan Guns used in EWM SAP system. Configure Sigma machines used with Manufacturing software. • Part of Covid project which configured laptops to be used as Covid re entry kiosks with a zebra scanner. (deployment HR system)• Configure label printers and badge printers. Deploy conference room solutions with audio and video access. (Polycom used with iPad Zoom Rooms). • Payroll duties include check printing, transmitting data to banks (401k, ACH Pre -Notes, etc.), timecard and label printing. Balance statements to ensure proper data being transmitted to banks. Run 160, ACH, and other jobs in Lawson relating to payroll.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Specialist

  • Jun 2019 - Mar 2021

  * Manage day to day Apple shop operations located in the Modesto Best Buy.* Provide an exceptional customer experience, which includes new product information and product education.* Analyze sales quotas and goals and create marketing strategies to increase sales.* Coordinate and conduct training sessions for Best Buy staff on sale strategies and product knowledge.* Collaborate with Best Buy staff to achieve product sales goals through demos and marketing initiatives. * Manage day to day Apple shop operations located in the Modesto Best Buy.* Provide an exceptional customer experience, which includes new product information and product education.* Analyze sales quotas and goals and create marketing strategies to increase sales.* Coordinate and conduct training sessions for Best Buy staff on sale strategies and product knowledge.* Collaborate with Best Buy staff to achieve product sales goals through demos and marketing initiatives.



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Samsung Experience Consultant

  • Jul 2015 - Apr 2019

  * Managed the day to day Samsung Experience Center located in the Riverbank Best Buy.* Conducted quarterly sales analysis to create sales and marketing strategies to meet sales quota.* Managed product and sales training for new and existing employees.* Facilitated product training classes for new and existing customers.* Provided troubleshooting and new device setup services. * Managed the day to day Samsung Experience Center located in the Riverbank Best Buy.* Conducted quarterly sales analysis to create sales and marketing strategies to meet sales quota.* Managed product and sales training for new and existing employees.* Facilitated product training classes for new and existing customers.* Provided troubleshooting and new device setup services.