Product Lead

• Jul 2023 - Present

Product Manager

• Jun 2021 - May 2023

- Product Manager for a bootstrapped startup turned SME in ecommerce for the mobile app (+-300k customers) and Magento/API backend. - Create product visions, roadmaps, release plans, user stories, acceptance criteria. - Communicate with marketing, customer service, finance, sales and board of directors to ensure alignment and collaboration. - Facilitate Scrum ceremonies, continuously improve ways of working for the team and promote self-organizing teams. - Prioritise the backlog according to company strategy, customer value and implementation risks. - Closely involved with UI and UX designs to do market research, competitor analysis and wireframes. - Tracking and analysing app statistics and performance to identify areas for improvement. - Setting up A/B test experiments and analysing results accordingly. - Notable implementations I played a part in: OKR framework, cross-functional teams, stakeholder communications templates, A/B testing, multiple new payment methods, product page redesign, checkout redesign, gift vouchers, search & filter. - Technologies involved in: Jira, Confluence, Magento, GraphQL API, React Native app, Firebase (Analytics and A/B testing), Google Analytics, AppsFlyer, Sailthru, Tableau, Figma, Zendesk Show less

Process Engineer

• Feb 2020 - May 2021

- Digitised Employee Value Proposition: Drafted the digital employee life cycle for FirstRand staff by streamlining each process (recruitment, on-boarding, performance management, retaining, off-boarding, retirement). - Developed requirement specifications & designs to digitise human capital processes, automating operations & promoting employee engagement. Utilised JIRA, MS Office (incl. Visio), FirstMaps & SurveyMonkey - Elicited & documented requirements & process maps for Workday Implementation, ensuring these were aligned & integrated across different workstreams. Show less

Business Analyst/Product Owner

• Aug 2018 - Feb 2020

- Started as the Lead Business Analyst on a multi-million Rand re-platforming and systems rationalisation project in the short term insurance space. - Including conceptualisation, scoping, requirements gathering, process design, UI/UX design, training, change management and post-implementation support. - Engaging and aligning stakeholders across multiple departments. - Stepped into Product Owner role to create, prioritise and manage the backlog for the development teams across the backend, middle ware and web-based front-end. - Reporting and communications to steering and executive committees. - Successfully implemented new frontend and migrated data from third party systems to new internal database. - Promotion and embedment of Agile principles and Scrum framework. - Technologies involved in: JIRA, MS Office (incl. Visio), Native website, mainframe, SOA middleware, SQL Show less

Principal Consultant

• Jan 2016 - Jul 2018

- Cultivated key stakeholder relationships and successfully led multiple complex projects in the financial services industry. - Developed project plans including scopes, goals, budgets, timelines and resources. - Crafted user stories with acceptance criteria to capture requirements. - Established conceptual designs and wireframes to streamline processes. - Conducted UATs to ensure maximum product quality assurance. - Produced presentation packs for executive level presentations. - Cultivated key stakeholder relationships and successfully led multiple complex projects in the financial services industry. - Developed project plans including scopes, goals, budgets, timelines and resources. - Crafted user stories with acceptance criteria to capture requirements. - Established conceptual designs and wireframes to streamline processes. - Conducted UATs to ensure maximum product quality assurance. - Produced presentation packs for executive level presentations.

Tutor

• Jun 2014 - Dec 2015

Tutor for high school students. Tutor for high school students.

Student Intern

• Jan 2015 - Nov 2015

I did my final year project for Tsebo Facilities Solutions - analysing and optimising their contract help desk functionality. I did my final year project for Tsebo Facilities Solutions - analysing and optimising their contract help desk functionality.

Student Intern

• Dec 2014 - Dec 2014

System analysis, process identification, map process flow diagrams. System analysis, process identification, map process flow diagrams.

Student Intern

• Jun 2014 - Jul 2014

Analysing system, documenting as-is processes, identifying problematic areas, recommendations. Analysing system, documenting as-is processes, identifying problematic areas, recommendations.