Experience

Rural Payments Agency

• Government Administration
• 400 - 500 Employee

• Operational Delivery Stakeholder

  • Oct 2022 - Present



Ministry of Housing, Communities and Local Government

• Government Administration
• 700 & Above Employee

• Business Manager

  • Feb 2020 - Jul 2020



Lexington Reception Services (LRS)

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Support Team Manager

  • Nov 2018 - Jan 2020



Lexington Catering

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Project Manager

  • Oct 2017 - Nov 2018



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Restaurants Operations Expert - UberEATS

  • Jun 2016 - May 2017

  ● Part of the small team responsible for the London launch of UberEATS, from concept development to implementation and expansion;● Manage the process through which businesses become Uber partners, working with them to understand how their needs dovetail with those of UberEATS and to resolve issues;● Analyse data to create weekly and daily targets for the team. If targets are not met, react to resolve problems and refine processes, working closely with high-profile partners. Plan future targets based on anticipated changes in team resources.● Liaise extensively with a wide variety of businesses to manage all the day-to-day partner activity andrelationships: establish and build working relationships with restaurants.● Help run the processes through which restaurants interact with UberEATS; create restaurant dashboards on the UberEATS platform, work with the menu design team to ensure the partners’ requirements are met. Manage quality control of the menu team, delivering weekly feedback.● Schedule photography shoots with partners, and ensure photos meet our requirements. Allocate photography staff depending on the needs of partners. Resolve scheduling problems with partners and photographers.● Collecting and Acting on Feedback: maintaining close communication with restaurant partners and interacting feedback into process improvements on the ground.● Meet frequently with managers to discuss upcoming resource requirements; report to managers to allocate junior staff in order to successfully manage conflicting demands on resources.● Product Improvement: I actively identify product features and enhancements that will improve the experience of our restaurant partners on UberEATS● Work with data on Salesforce and resolve issues using Desk on a daily basis. Show less

• Compliance Support Representative - Uber

  • Jun 2015 - Jun 2016

  ● On going negotiation with partners to resolve problems and manage Uber’s resources.● Deliver high quality on boarding presentations to new partner-drivers joining the Uber platform● Maintain and organise driver documentation● Promptly respond to support issues both in-person and over email● Driver Support: manage the day-to-day issues of thousands of drivers on our system● Ensure partner-driver documents are compliant with internal policy and standards; mainly focused on fraud prevention.● Develop methods and ideas to enhance existing internal procedures.● Support other departments with compliance issues, investigation and resolution. Show less



STYLondon

• London, United Kingdom

• Marketing/Sales

  • Nov 2014 - Feb 2015

  ● Market research; survey and questionnaire writing and compiling, including through use of Key Survey, then analysing results and presenting conclusions to management. ● Writing reports and analysing data, working closely with the manager. ● Communicating with clients and reacting to their needs when creating research material. ● Writing online content. ● Database management. ● Market research; survey and questionnaire writing and compiling, including through use of Key Survey, then analysing results and presenting conclusions to management. ● Writing reports and analysing data, working closely with the manager. ● Communicating with clients and reacting to their needs when creating research material. ● Writing online content. ● Database management.



British Red Cross

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Volunteer

  • Mar 2013 - Jul 2013



Ministry Of Environment and Natural Resources Protection of Georgia

• Georgia
• Environmental Services
• 1 - 100 Employee

• Head of Administrative Department of Tusheti Protected Areas Administration

  • Sep 2011 - Sep 2012

  ● Responsible for tourism administration and planning for Tusheti, a popular tourist destination in eastern Georgia. ● Undertake extensive research on tourism in European national parks, working with national park leaders in the Czech Republic, the US and elsewhere, to better understand international comparators with a view to boosting seasonal tourism. ● Work with local tourist-oriented businesses to improve their online presence, introduce, schedule and manage training to improve market visibility. ● Responsible for managing the national park’s website. This involved writing copy with the aim of boosting the park’s profile, commissioning and quality-assuring articles and marketing material. ● Organise and run festivals, including managing marketing campaigns, event planning, and hosting senior ministers and VIPs. ● Design and publish brochures that market the national park and provide information on its trails, facilities and attractions. ● Analyse resources to plan, allocate and forecast departmental budget, present plans to senior management. ● Manage a department of 15, allocating staff to projects as and when appropriate based on analysis and forecasts, recruiting and training staff in response to gaps in capacity and skills. ● Responsible for the introduction of several key initiatives in the Tusheti area that boosted tourism, and improved the quality of life for inhabitants. For example, I secured funding for and pioneered the introduction of solar power to local villages without electricity, which enabled them to attract additional tourists. This involved budgeting and planning the scheme, presenting it to senior government officials, securing funding from international organisations, and implementing the scheme on the ground. ● Manage tendering process through which contracts were awarded to run government facilities ● Frequent negotiation with senior officials, including government ministers, with whom I collaborated on new ideas and long term strategies. Show less



Kor Standard Bank JSC

• Tsereteli avenue Tbilisi Georgia

• Cashier-Operator

  • Nov 2010 - Feb 2011

  • Cashing cheques, • Checking statements, • Processing payments, • Making money transfers, • Updating account details, • Assist customers by providing information and resolving their complaints, • Sort, count, and wrap currency and coins, • Compute and record totals of transactions. • Cashing cheques, • Checking statements, • Processing payments, • Making money transfers, • Updating account details, • Assist customers by providing information and resolving their complaints, • Sort, count, and wrap currency and coins, • Compute and record totals of transactions.



Tbilisi International Airport

• Georgia
• Airlines and Aviation
• 1 - 100 Employee

• Commercial Department/Intern

  • Mar 2010 - Jul 2010

  • Assisting commercial manager, • Managing daily operations, • Working with contract managers, • Resolving contractual and commercial problems, • Reviewing, scrutinizing, and developing operational process flows. • Assisting commercial manager, • Managing daily operations, • Working with contract managers, • Resolving contractual and commercial problems, • Reviewing, scrutinizing, and developing operational process flows.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Consultant

  • Jan 2008 - Mar 2008

  • Continually ensure that the highest standards of customer experience are being delivered at all time, • Confidently communicating with customers, answering phone calls, • Provide after sale support by following-up require/requested and thereby ensuring customer loyalty, • Ensuring fabric samples are displayed, rolled and immaculate appearance of showroom, • Stock organizing, • Supporting Design manager in Shop window design. • Continually ensure that the highest standards of customer experience are being delivered at all time, • Confidently communicating with customers, answering phone calls, • Provide after sale support by following-up require/requested and thereby ensuring customer loyalty, • Ensuring fabric samples are displayed, rolled and immaculate appearance of showroom, • Stock organizing, • Supporting Design manager in Shop window design.