Experience

Tiny Hunter

• Australia
• Advertising Services
• 1 - 100 Employee

• Client Services & Studio Manager

  • Sep 2022 - Present

  - Lead the Account Management team ensuring outstanding results, while establishing and maintaining a high-performance culture - Act as a point of escalation for complex client issues and work to resolve them effectively, resulting in client satisfaction - Conduct regular account reviews to assess performance, address concerns, and identify areas for improvement - Develop tools to plan and manage projects efficiently, resulting in increased project profitability and improved visibility of studio capacity for resource planning - Review quotes and invoicing to ensure all work scopes of work are clearly defined, and are billed accurately, in a timely manner - Produce comprehensive and accurate reports Show less



SGK

• United States
• Advertising Services
• 700 & Above Employee

• Account Director

  • Jul 2019 - Sep 2022

  - Developed high-level client relationships. - Leading and overseeing the Account Management team to ensure on-time project delivery and client satisfaction. - Planning, monthly and quarterly reporting, weekly forecasting. - Focus on continuous improvement of processes. - Manage brand evolution and packaging design spanning across a wide range of categories including Fresh, Ambient, and Non-Food. - Developed high-level client relationships. - Leading and overseeing the Account Management team to ensure on-time project delivery and client satisfaction. - Planning, monthly and quarterly reporting, weekly forecasting. - Focus on continuous improvement of processes. - Manage brand evolution and packaging design spanning across a wide range of categories including Fresh, Ambient, and Non-Food.



Squad Studio

• Australia
• Design
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2017 - Jun 2019

  - Exploring inbound new business, and proposal development. - Account and project management across brand identity, packaging design, and venue signage/wayfinding. - Manage bespoke packaging production. - Support on production for video and photoshoots. - Exploring inbound new business, and proposal development. - Account and project management across brand identity, packaging design, and venue signage/wayfinding. - Manage bespoke packaging production. - Support on production for video and photoshoots.



SGK

• Australia
• Design Services
• 100 - 200 Employee

• Account Manager

  • Feb 2016 - Jun 2017

  - Manage packaging design projects from the creative brief, through to concepts, design (including pack copy and photography), and finished art. - Contribute to continuous process improvements, policies, and workflows to improve efficiency, accuracy, speed, and quality. - Growing accounts to meet clients’ evolving needs. - Weekly and monthly reporting, quoting, and invoicing. - Mentoring and guidance to Account Executives on development and skill enhancement. - Manage packaging design projects from the creative brief, through to concepts, design (including pack copy and photography), and finished art. - Contribute to continuous process improvements, policies, and workflows to improve efficiency, accuracy, speed, and quality. - Growing accounts to meet clients’ evolving needs. - Weekly and monthly reporting, quoting, and invoicing. - Mentoring and guidance to Account Executives on development and skill enhancement.



RANDEM GROUP

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Apr 2015 - Jan 2016



Threadless

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Partnership Manager

  • Jan 2013 - Nov 2014

  Exploring inbound new business requests for potential revenue driving opportunities.Create proposals and support VP of Partnerships in pitching to potential partners.Account and project management of co-branded collections for retail partnerships with Gap, Urban Outfitters, Target, and Hot Topic:- Develop and maintain relationships with partners in senior Marketing, PR, & Buying teams.- Collaboration on curating co-branded collections, omnichannel marketing communications, and PR events/press releases.- Project management for capsule collection launches including merchandising, apparel production, marketing communications and PR. - Sales analysis to determine best sellers and provide feedback for future collections. Show less

• Partnerships Co-ordinator

  • Jan 2011 - Dec 2012

  Account management of high revenue driving integrated marketing partnerships with ABSOLUT, Sony, Dunkin Donuts, and Snapple:- Support VP of Partnerships with business model development, pitch, and forecasting.- Collaborate with partners on campaign development.- Project management to ensure milestones are met and within budget from a marketing and apparel production perspective.Manage and execute direct to retail partnership with Gap:- Develop and maintain retail relationships at both senior management and buyer levels.- Establish milestones/deliverables and ensure timing is met.- Performance analysis and feedback communicated to the product team. Show less

• Wholesale Co-ordinator

  • Jun 2010 - Dec 2010

  - Manage international wholesale orders and customer service.- Project management of Threadless’ premium range seasonal catalogues for wholesale distribution.- Booth setup logistics and sales at fashion trade shows (Bread & Butter - Berlin, Pool - Las Vegas).



Silverbrook Research

• Research Services
• 1 - 100 Employee

• Patent Administrator

  • Aug 2002 - May 2010

  Lead a team of 3 to oversee the Office Action team’s workflow, ensuring adherence to project timelines and deliverables. Lead a team of 3 to oversee the Office Action team’s workflow, ensuring adherence to project timelines and deliverables.