Experience

PT. Karya Anak Bangsa

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Specialist

  • Feb 2021 - Present

  Customer Risk Escalation Team- Handling complaints from telephone, email, in-app cust or Whatsapp Group internal offices or escalating problem reports from other teams.- Conducting outbound calls related to customer complaints explained in detail- Perform problem analysis, and resolve problems either by telephone or by customers who come directly to the office.

• Customer Service Specialist

  • Jul 2019 - Feb 2021

  - Handling complaints from phone, email, in-app cust or Whatsapp Group internal office.- Conducting outbound calls related to customer complaints explained in detail- Perform problem analysis, and resolve problems either by telephone or by customers who come directly to the office.

• Customer Service Agent

  • Jun 2018 - Jul 2019

  - Handling customer reports from email regarding questions or complaints- Outbound calls to customers to inform the results of the escalation to resolve problems faced by customers (if the customer has a hard complaint and only a few cases need to do outbound Call)

• Call Center Agent

  • Mar 2018 - Jun 2018

  - Receive inbound calls from customers to provide information- Serve customer complaints and receive customer reports related to customer problems