Head of Customer Success

• Feb 2020 - Present

Fast Lane Digital helps customers develop learning strategies to accelerate adoption of the new technologies. Leading, building and growing digital products and services with an emphasis on long-term growth and digital process innovation.The worldwide Fast Lane Group specializes in high-end technology and business training and consulting. We offer complete, authorized training solutions for leading technology vendors, including Cisco, Microsoft, NetApp, VMware, AWS, Symantec, Veritas and other major technology providers. In addition to those vendor’s standard curricula, Fast Lane also develops advanced technology and sales courses. Our technical experts have real-world experience plus access to authorized vendor content and our advanced labs provide a first-rate training experience that raises the bar for training quality.Fast Lane is represented worldwide in more than 60 countries with subsidiaries in all regions. The firm’s head offices are in Munich, Cary/NC, San Jose de Costa Rica, Ljubljana, St. Petersburg, Singapore, Sydney, Bangalore, Beijing and Johannesburg.

Customer Success Manager, EMEA

• Feb 2019 - Feb 2020

Key responsibilities:- Creating value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them- Supporting FL Sales & BDM in presales engagements with clients and Microsoft stakeholders- Designing, scoping and estimating projects, preparing detailed and standardized SOWs- Developing and implementing a standardized approach to LaaS/MSFT project handling- Managing execution of customer projects/programs as the central point-of-contact for Client, Microsoft, Fast Lane (Engineering, Sales, Operations etc.) - Creative contribution to LaaS & Microsoft Product Marketing and Service Catalogue

Startup Program Manager - CEE region

• Jul 2017 - Oct 2018

Commercial Software Engineering team· Delivering an actionable story about why Microsoft Azure is a great place to build high-growth tech startup· Identifying HiPO startups in the market and managed existing startups in our portfolio · Identifying and prioritize key VC/accelerators with portfolio companies that have technology infrastructure needs and drive engagement with those VCs to ensure they are successful· Demonstrating technical subject expertise to scope projects, architect design solutions and resolving issues

Audience Evangelism Manager

• Jul 2015 - Jul 2017

Developer Experience (DX) teamKey responsibilities:• Act as single point-of-contact and spokesperson for Startups strategy implementation within the whole MC region• Engage with startups and startup organizations in order to generate, track and manage relationship early stage startups• Orchestrate the execution of all marketing plans and ensure the right governance model, visibility and accountability in place across the organization • Maintaining a deep knowledge about the audience, providing customer, market and competitive insights into the organization. Acts as a Microsoft point-of-contact and spokesperson for the product vision within the subsidiary or market(s).• Deliver audience-appropriate presentations/ demonstrations with technically oriented content at various events to both small and large audiences to generate new relationships • Create an audience marketing plan that includes identifying new opportunities and gaps to be addressed, drives recommendations for the best marketing mix and investments, and increases MS Platform adoption• Build, foster and maintain healthy relationship with Technical Evangelist, Partner and Tools team to have their support on the marketing plan execution and leverage our relationship with Audiences and BDMs.• Advocating in communities (online, offline), and influence with their leaders (Influencers, MSP, MVP, RD, non-MS, PR). Using influence within his or her network to evangelize model applications, internally and externally.• Build an audience engagement plan that includes identifying new opportunities and gaps to be addressed. • Build cross-team relationships with Sales & Marketing teams to identify key customers for early technology adoption programs. Develop customer stories to be used in marketing materials. Help educate the marketing team on value proposition and audience approach.• Participate actively in the internal audience evangelist community. Share experiences on what has worked and what has not.

Audience Marketing Manager

• Oct 2013 - Jul 2015

Working with MS community in Croatia: Developer, Student, Startup and IT Pro Implementer• responsible for balance efforts across the different audiences depending on local priorities and ecosystem• organizing events and trainings for professional audience; promoting Microsoft technology and strategy for Cloud First, Mobile First world• organizing and execution of student activities and initiatives: Software StartUp Academy in Croatia (YoY more than 500+ students involved in this project, organized in 6 cities in Croatia, more than 50+ workshops across country), execution of programs in Microsoft Innovation Centres; organizing hackathons for students and proffesional developers; leading Microsoft Student Partner program in Croatia • Execution of online/offline campaigns and initiatives • Collaboration with other segments to create bigger impact (EPG EDU, Citizenship and M&O )

Business Marketing - Proposition Manager

• Feb 2013 - Oct 2013

Key and Large Enterprises and Government Proposition Management and Pricing Department, Large Accounts Work UnitSME Proposition Management and Pricing Department, SA & MA Work UnitKey responsibilities:• Define the product solution positioning in the market• Ensure that the plans are suitable for the markets and actively help drive the products to market together with other segments in the company to develop implementation/pricing/offering models and provide information on price, positioning and competitive analysis to the sales • Working with product management and line of business managers on development of product messaging, positioning and value propositions for all products.• Support to marketing communications teams: input to marketing communications campaigns on product positioning and messaging and final review/sign off.

Digital Department

• Jan 2012 - May 2012

Member

• 2007 - 2012

2011 - 2012 App Start Contest Team Assistant Leader- Organization and design of the competition. Finding partnership, writing contracts, communications with partners during the competition.2010 - 2011 Team leader for internship and practices- Gathering practices, job offers and internships for members of the Association. Organization of visit to foreign universities (UNI Wien and TU Wien).Team of social responsibility- Organization of concert on Ban Jelačić square regarding to international anti-corruption day 8.12.2010. under the project “Students against corruption: Say NO to corruption in academic society”.2009 - 2010 President of student association eSTUDENT- Leadership and management of the projects of the Association. Coordination of the teams in two Branches (total of 200 members of the Association). - Addressing strategic issues of the Association. - Handling Association finance. Communication with partners of the Association.2008 – 2009 President of FER Branch of the Association Vice-president of the student association eSTUDENT- Leadership and management of projects in the FER Branch.- Starting a new project within Association, e!Dynamics team which organizes workshops for Microsoft ERP systems, Dynamics NAV and CRM.2007 - 2008 Team leader for marketing and human resources- Organization of accession process for new members, making brochures, posters and other promotional materials for the Association. - Organization of various events within the Association, like birthday parties, presentation of the Association on career day, Day for others (charity events at the Faculty of Electrical Engineering and Computer Science). Collecting prizes for the best students within eSTUDENT.