Experience

Ferrum Health, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Clinical Accounts Lead

  • May 2022 - Present

  - ​​Establish and develop trusting relationships with key client stakeholders and understand their dynamics and goals to lead implementation of strategies that best position Ferrum as their primary health AI partner- Lead new account launches and drive organic growth by identifying and closing new opportunities, increasing existing customer AI algorithm adoption by 150%- Proactively problem solve issues across teams to quickly diagnose root cause and move to resolution while factoring in trade-offs on speed, scalability and quality- Analyze complex data and translate findings into compelling visual narratives to prove value and drive business outcomes- Work closely with the engineering team to define and prioritize product features, diagnose and resolve product issues, address customer escalations and drive overall customer satisfaction- Identify and implement internal process improvements to streamline the launch and management of AI algorithms across customer sites- Partner with client stakeholders and vendor partners to understand existing workflows for seamless AI integration or establish new, minimal impact protocols Show less

• Clinical Accounts Lead

  • May 2021 - Apr 2022



Sidebench

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Product and Operations Manager

  • Oct 2020 - May 2021

  - Defined, managed, and executed against product vision, strategy and roadmap- Cultivated meaningful relationships with client partners by understanding each individual’s motivators and creating opportunities to add value to the overall business- Used research, data, industry best practices, and a user-centric mindset to make business and product decisions while supporting technical feasibility and product scalability- Defined feature requirements, facilitated scrum ceremonies and managed development teams across multiple time zones including Egypt, India, Russia and Mexico- Developed a complete understanding of, and anticipated, key account needs to design account growth strategies- Articulated crisp and thorough requirements across stakeholders, incorporating data and user research insights- Managed both contractor and team resourcing across all projects at Sidebench by tracking capacity utilization, forecasting talent needs and fostering growing relationships with 50+ contractors and several agencies- Collaborated with the sales team to scope and design contract proposals for request for proposals (RFPs) and account expansions- Planned and led company-wide events Show less

• Product Manager

  • Oct 2017 - Sep 2020

• Associate Product Manager

  • Nov 2016 - Oct 2017



Game Play Network

• United States
• Entertainment Providers
• 1 - 100 Employee

• Project Manager

  • Aug 2014 - Oct 2016

  - Tracked and communicated project progress, risks and issues to identify and expedite bottlenecks, from planning to delivery- Communicated requirements across dependent workstreams and monitored progress to ensure project deliverables met timelines, stayed within budget and met or exceeded expectations

• Release Manager

  • Jan 2014 - Aug 2014

  - Collaborated with software development, quality assurance, and operations teams to plan, schedule and manage software releases- Reviewed test documentation to ensure technical accuracy, compliance and completeness to mitigate risks

• Quality Assurance Analyst

  • Jun 2013 - Dec 2013

  - Defined functional and non-functional requirements to develop comprehensive test plans - Applied product and technical knowledge to conduct root cause analysis of defects and escalated findings accordingly