Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Specialty Operations Manager

  • May 2021 - Present

• Pod Lead

  • Apr 2019 - May 2021

  Through my tenure as a Pod Lead, I have been the direct supervisor of 11 of our frontline employees through coaching, one on ones, quality assurance, time management, and project management.

• Account Coordinator

  • Mar 2018 - Apr 2019



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Tech Advocate

  • Feb 2017 - Mar 2018

  I am responsible for the organization, maintenance, and support of our business andgovernment customers’ accounts. I am required to multitask with many programs,while continually assisting customers with any and all requests including price plananalysis, troubleshooting, global support, One Talk services, and more.

• Chat Technical Expert

  • Apr 2015 - Feb 2017

  I was responsible for the organization, maintenance, and support of our consumeraccounts. I served as Team Lead within my teams running coachings, meetings, andevaluations as needed. I supported a floor of representatives and was required to thinkquickly and in a fast paced environment.



COSI - Center of Science and Industry

• Guest & Safety Services Manager on Duty

  • Jan 2013 - Feb 2015

  I was the point of contact for all teams in the building for guest and safety services. Any management situation for the building came to me. I was required to know what was happening at any point in time. I managed a team of 8-15 team members, including developing daily and weekly schedules. COSI was a fast paced environment, where interacted with guests regularly and needed to respond to situations quickly, safely, and efficiently. I was the point of contact for all teams in the building for guest and safety services. Any management situation for the building came to me. I was required to know what was happening at any point in time. I managed a team of 8-15 team members, including developing daily and weekly schedules. COSI was a fast paced environment, where interacted with guests regularly and needed to respond to situations quickly, safely, and efficiently.