Nina Watford
Spa receptionist at Rosen Shingle Creek- Claim this Profile
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Topline Score
Bio
Credentials
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Hootsuite Platform Certification
Hootsuite AcademyDec, 2021- Nov, 2024
Experience
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Rosen Shingle Creek
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United States
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Hospitality
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200 - 300 Employee
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Spa receptionist
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Nov 2021 - Present
• Warmly welcomed 20-30 guest per shift, coordinated check-in and directed them to the spa lounge. • Managed 2 phone lines and facilitated 20+ calls/day with staff and clients• Answered questions promptly and resolved conflict to meet guests needs• Scheduled over 30 appointments promptly and sent confirmation emails daily• Opened and closed the spa to company standards over 150 times.• Promoted monthly spa specials which resulted in a 20% increase in spa appointments as well as sold spa products
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SPARK
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United States
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Advertising Services
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100 - 200 Employee
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Social Media Marketing Intern
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May 2022 - Aug 2022
• Engaged with Instagram and Facebook following to establish a sense of community.• Curated ideas that lead to effective post planning and high engagement • Created brand books as an aid for new team members • Created engaging Instagram stories • Tracked, analyzed and reported weekly analytics and KPIs to management through excel and • Created decks to highlight potential influencers and explained their content type• Creatively Organized PR boxes to be sent to influencers to market our brands seltzer
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The Prego Expo, LLC
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United States
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Events Services
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1 - 100 Employee
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Social Media Intern
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Jan 2022 - May 2022
• Messaged and connected with over 20 potential influencers to invite to our expos • Initiated Black History month Instagram segment for February where we highlight and celebrate Black-Owned businesses• Created Instagram and Facebook posts/stories on Canva • Found over 10 potential vendors each day for each city our exposition would be at to help support our event coordinator• Engaged and supported perspective influencers, exhibitors and guests• Inputted logos onto the website database • Counted and assembled over 220 different products for our VIP bags • Engaged with Instagram following to establish a sense of community.
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lululemon
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Canada
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Retail
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700 & Above Employee
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Educator
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Jan 2021 - Aug 2021
I worked at Lululemon in Hyde Park an athletic apparel company that cares about how one feels when they are working out. This company does a lot of research on what fabric works best for their consumers. My role as an educator allowed me to - Make personal connection with guests in order to find and meet their needs in successfully finding their ideal style whilst providing them with high quality service and upholding brand standards- Pull product and pack shipment in a timely which resulted in improvement in paying attention to detail and completing tasks by a certain deadline- Maintain a clean, organized inventory and curated displays of rotating seasonal clothing and accessories that matched the aesthetic of the store.
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Visionworks of America
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United States
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Retail
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700 & Above Employee
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Third Key Retailer
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Jan 2020 - Aug 2020
Vision Works is a company that is known for their variety of glasses to choose from, and their annual sales that make glasses an affordable option. Working at Vision Works has allowed me to - gain more knowledge in administrative tasks such as making copies, answering phone calls, putting in orders for contacts, shipping packages, setting appointments and confirming health insurance- communicate efficiently with customers and sell them perfect glasses within their budget whilst meeting the companies sales goal and securely processing cash and credit transactions.
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Target
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United States
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Retail
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700 & Above Employee
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Cashier
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Jun 2018 - Dec 2019
Target is a company that sells products for everyone whether it is clothes, skin care items or groceries, this company taught me the power of great customer service.Being a "Guest Advocate" allowed me to -receive a great guest compliment that stated, "She is super kind and helpful, you can tell she genuinely cares about those she helps throughout the day."- learn how to problem-solve and handle conflict in a way that followed company policy and still made the guest happy- develop leadership skills during closing, and when I trained new hires- handle cash registers, establish price of goods, complete order pick ups and returns for guest in a timely manner that showed I respected their time-Keep store clean and organized making it a place where guests would want to come back and shop
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Education
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2021 - 2023
University of Central Florida
Bachelor's degree, Public Relations, Advertising, and Applied Communication -
2019 - 2021
Hillsborough Community College
Associate's degree, Business Administration and Management, General
Community
