Inside Sales Representative / Office Manager

• Sep 2021 - Present

Operations Manager

• Oct 2020 - Dec 2020

Office & Staff Manager

• Jan 2020 - Jul 2020

Key Account Specialist

• Jun 2018 - Dec 2019

• Function as single point of contact to customers from assigned key accounts • draft, review and maintain work instructions and process flow documentation for individual accounts as needed • Answer and document all customer interactions in IDT’s Customer Relationship Management (CRM) database, primary contact is through email and phone • Coordinate project intake, quoting and order administration for assigned key accounts • Coordinate, participate in and distribute meeting notes for customer conference calls, internal meetings and local, BVBA customer visits; work directly with Quality and Safety team to coordinate local customer audits • Communicate with customers regarding any issues that arise, such as remake requests, technical inquiries, order specifications, delays, invoices and shipment/delivery • Perform detailed reviews of orders and report to identify missing or inadequate information needed prior to processing and communicate with the customer to obtain needed details • Coordinate internally resolutions to complaints from assigned accounts and expediting resolutions to the customer’s satisfaction. Responsible for communicating actions taken towards customers • Anticipate or take action to understand the customer’s specific requirements • Identify together with the management optimal processes and opportunities for improvement to ameliorate the customer experience • Contribute to achieve quality and environmental goals. Show less

After Sales Specialist

• Oct 2016 - May 2018

Key Responsibilities: o Receive inbound after sales queries from customers o Handle customer complaints for BeNeLux in B2B and B2C o Managing after sales end consumer queries for North Europe o Managing North Europe staging areas for Wholesale and Key Accounts o Respond to customer service queries via email for North Europe o Process commercial and warranty returns for Key Accounts & Independent customers o Process orders and promotional orders by Sales Reps o servicing all Sales rep queries o Training and implementing new procedures o Logistics complaints + UPS o Sample management o Aligning warranty procedures for North Europe (I have been leading this project along with two other members of my team) o Extensive knowledge of SAP o Weekly reporting and analyzing of warranty progress for North Europe o Orders/date changes/credits/pricing/availability/AUT’s etc o Manage Staff Orders o Staging area + portfolio management Show less

Freelance Proofreader/Translator

• May 2015 - May 2018

As a translator and proofreader I worked for several high profile market research companies and management consultancy agencies around London including The Parthenon Group, Mavens of London, OC&C Strategy Consultants and Onalytica LB. As a translator and proofreader I worked for several high profile market research companies and management consultancy agencies around London including The Parthenon Group, Mavens of London, OC&C Strategy Consultants and Onalytica LB.

Writer

• Jan 2015 - May 2018

I write monthly articles about all things media, tourism and popular culture I write monthly articles about all things media, tourism and popular culture

Translator

• Jun 2016 - Oct 2016

Freelance Proofreader/Translator

• May 2015 - Oct 2016

As a translator and proofreader I worked for several high profile market research companies and management consultancy agencies around London including The Parthenon Group and Mavens of London As a translator and proofreader I worked for several high profile market research companies and management consultancy agencies around London including The Parthenon Group and Mavens of London

Guest Services Executive

• Jun 2014 - May 2015

My daily tasks consist of • Begin and end of day round up of cash float and reports • Check in/ Check out guests • Provide directions and information about the area • Dealing with operational issues and complaints • Making reservations and dealing with enquiries via live chat, web enquiry, email , telephone, walk in • Providing new leads for new company ledgers • Training of new staff • Managing the Housekeeping Team I am also involved with the marketing for our company • Translations for leaflets and website • Writing monthly guides for our online what’s on guides in London • Providing material for the company blog Show less

Group Travel Executive

• Jun 2012 - Nov 2012

This started as a 6 month internship originally but they hired me after 3 weeks into the internship. My daily tasks consisted of • Recruiting new clients/suppliers through market research • Dealing with various enquiries • Making individual quotes for every client • Planning every aspect of the trip (transport from the school doorstep to booking attractions, accommodation, meals, tour guides and English lessons) • Provide documents and advice for Visa Applications • Invoicing (Making sure suppliers were paid within agreed terms and clients paid within terms) • Requesting feedback through a series of self designed questions to improve customer service Show less