Nina Todorova
Software Consultant at Clock PMS+- Claim this Profile
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Bulgarian Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Penny Kobakova
I had the pleasure to work with and subsequently manage Nina for 10 months at ALTIDO. She is a great professional, learns quickly and she is very diligent. Nina is highly organized and absolutely thorough. She took over training new employees from me and did brilliantly. Nina was a great asset to my team and is always welcome back!
LinkedIn User
Nina was a great professional to work with! During the short period we collaborated, I noticed that even though she was not the Team Lead, her level of self- organization influenced the way the whole team strived to work harder. She has exhibited consistency in her ability to remain committed and focused. She is the kind of person who knows how to help her team and get the best out of them. I enjoyed working with Nina!
Penny Kobakova
I had the pleasure to work with and subsequently manage Nina for 10 months at ALTIDO. She is a great professional, learns quickly and she is very diligent. Nina is highly organized and absolutely thorough. She took over training new employees from me and did brilliantly. Nina was a great asset to my team and is always welcome back!
LinkedIn User
Nina was a great professional to work with! During the short period we collaborated, I noticed that even though she was not the Team Lead, her level of self- organization influenced the way the whole team strived to work harder. She has exhibited consistency in her ability to remain committed and focused. She is the kind of person who knows how to help her team and get the best out of them. I enjoyed working with Nina!
Penny Kobakova
I had the pleasure to work with and subsequently manage Nina for 10 months at ALTIDO. She is a great professional, learns quickly and she is very diligent. Nina is highly organized and absolutely thorough. She took over training new employees from me and did brilliantly. Nina was a great asset to my team and is always welcome back!
LinkedIn User
Nina was a great professional to work with! During the short period we collaborated, I noticed that even though she was not the Team Lead, her level of self- organization influenced the way the whole team strived to work harder. She has exhibited consistency in her ability to remain committed and focused. She is the kind of person who knows how to help her team and get the best out of them. I enjoyed working with Nina!
Penny Kobakova
I had the pleasure to work with and subsequently manage Nina for 10 months at ALTIDO. She is a great professional, learns quickly and she is very diligent. Nina is highly organized and absolutely thorough. She took over training new employees from me and did brilliantly. Nina was a great asset to my team and is always welcome back!
LinkedIn User
Nina was a great professional to work with! During the short period we collaborated, I noticed that even though she was not the Team Lead, her level of self- organization influenced the way the whole team strived to work harder. She has exhibited consistency in her ability to remain committed and focused. She is the kind of person who knows how to help her team and get the best out of them. I enjoyed working with Nina!
Credentials
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ABTA certificate
ABTAMay, 2020- Oct, 2024
Experience
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Clock PMS+
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Software Consultant
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Apr 2022 - Present
• Helping with the resolution of frequently asked and routine technical or administrative questions • Recording the reported issue and the collected symptoms in a clear and detailed way in the customer support ticket system • Referring customers to existing support articles and resources • Work on open tickets with assistance and under supervision from a more senior team member, including the analysis, solution proposition and answer to the customer (written, remote session, call) • Perform installations, configurations/setup or activation of a feature Show less
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Balkan Holidays Ltd.
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Reservations Executive
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Dec 2019 - Sep 2020
• Ensure timely and accurate customer service • Respond to holiday booking enquiries via email and phone • Execute booking & amendments • Convert enquiries into sales, matching products and service to the customer • Maintain high awareness of current productoffering and monitor changes constantly • Working with ATCOMRES (reservation platform) Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia, and Romania. Since established in 1966, BH has 54 years of experience in providing great value for money for the summer and winter holidays and takes pride in sending people on over 3 million holidays. Show less
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ALTIDO by Joivy
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United Kingdom
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Hospitality
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1 - 100 Employee
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Guest Relations Executive
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Feb 2019 - Dec 2019
• Respond to booking enquiries via email and phone • Providing swift resolution to various guest queries, issues and in-stay cases • Working with different online reservation extranet: (Airbnb, Booking.com, Expedia etc.) • Working with “Guesty” (reservation platform) ALTIDO, launched in 2019, represents a fresh approach to global property and hospitality management; delivering operational excellence and a guest-centric experience across a portfolio of more than 1,700 distinctive properties in many of Europe’s most desirable destinations. ALTIDO offers the modern traveller, owners and property investors, a new vision of quality standards and experience that bridges the gap between private accommodation and serviced apartments. Show less
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Touristika.bg Ltd
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Varna, Bulgaria
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Travel Sales Agent
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Feb 2018 - Jan 2019
• Advising and assisting customers with their travel plans • Selling holiday packages by arranging flights, accommodation and insurance • Using a travel booking site (GTA) • Dealing with customer queries and complaints • Advising and assisting customers with their travel plans • Selling holiday packages by arranging flights, accommodation and insurance • Using a travel booking site (GTA) • Dealing with customer queries and complaints
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Sts. Constantine and Helena Holding JSCo
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Bulgaria
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Hospitality
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1 - 100 Employee
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Executive Assistant to General Manager
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Jan 2015 - Jan 2017
•Assisting the manager in the daily activities •Organize and prioritize daily work •Helping with scheduling business meetings •Organizing documentation flow to the manager and back to each department •Diary management, typing correspondence and documents •Travel, meeting and event arrangements The St. St. Constantine and Helena Holding is part of one of the biggest holding companies in Bulgaria. Hotel and tourist services - the main field of business of the company. The holding owns jointly with the subsidiary companies 16 properties in 10 towns in Bulgaria. Balneo, SPA & Wellness - the company manages Aquahouse Thermal & Beach - one of the most innovative SPA Complex in Europe Show less
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Executive Office Manager
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May 2009 - Jul 2014
•Completes operational requirements by scheduling and assigning employees•Working closely with vendors including attorneys, contractors, builders, city/county registrars, lending institutions and clients;•Controlling correspondence•Maintains office services by organizing office operations and procedures•Maintaining the condition of the office and arranging for necessary repairs
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Executive Assistant to General Manager
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Dec 2005 - May 2009
•Performs administrative duties for executive management•Answering incoming calls•Diary management, typing correspondence and documents, creating presentations and creating meeting minutes•Making travel, meeting and event arrangements for the General manager
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Park Hotel Odessos
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Golden Sands, Bulgaria
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General Assistant
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May 2004 - Oct 2005
•Training at hotel departments asFront-desk receptionist •Designing advertisementmaterials for the hotel •Training at hotel departments asFront-desk receptionist •Designing advertisementmaterials for the hotel
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Education
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2002 - 2005
College of Tourism - Varna, Bulgaria
Bachelor's degree, Tourism and Travel Services Management -
1998 - 2002
Professional School of Economics "Dr. Ivan Bogorov" - Varna, Bulgaria
High School Diploma, Banking and insurance
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