Experience

Kudos Liability Adjusters Ltd.

• United Kingdom
• Insurance
• 1 - 100 Employee

• Liability Adjuster

  • Nov 2014 - Present



Quindell Business Process Services

• United Kingdom

• Operations Coach/Learning & Development

  • Oct 2013 - Nov 2014

  Devising a training programme and competency framework for a large claims customer service function within the Credit Hire sector. Supporting and nurturing the development of new and existing members of staff. Providing a link between floor staff and management. Supporting the management team. Devising a training programme and competency framework for a large claims customer service function within the Credit Hire sector. Supporting and nurturing the development of new and existing members of staff. Providing a link between floor staff and management. Supporting the management team.



Groupama Insurance Company Limited

• United Kingdom
• Insurance
• 100 - 200 Employee

• Claims Advisor

  • Feb 2007 - Sep 2013

  Cradle to grave handling of RTA claims, commercial liability claims and property owner's liability claims, with a case load split between personal injury and TPPD losses. Specialist areas include RTA liability claims, credit hire, liability claims arising from beauty/cosmetic treatments, motor trader liabilities and liability for animals. Managing all aspects of litigation in conjunction with external legal counsel and providing support to junior members of staff and the management team. Collation of Management Information for dissemination, and assisting with peer auditing.