Experience

The Ascott Hotel Manchester

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Mar 2018 - Present



Fraser Residence Sudirman Jakarta

• Guest Service Manager

  • Jul 2017 - Present

• Reservation and Revenue Supervisor

  • Oct 2016 - Jun 2017

  - Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.- Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems.- Controlling pricing strategy by day, weekly, monthly and inform to all head sales and sales executive - Provide daily report of actual + on hand compare to forecast and budget, and daily pick up.- Provide weekly report of promotion production and distribution channel production- Provide monthly report of market segmentation, MPI and occupancy development chart- Analyze the hotel performance (price, allotment, number of rooms sold, etc) before renewals are taken - Updating and maintaining hotel information (Room description, facilities, room type etc)- Controlling score, content and ranking in OTA’s website- Maximize production of distribution channels- Implement and communicate on minimum stay, close to arrival and up selling- Ensure the revenue is maximized for each market segment and through each distribution system

• Reservation, E-commerce and Revenue Executive

  • Nov 2014 - Sep 2016

  - Controlling pricing strategy by day, weekly, monthly and inform to all head sales and sales executive - Creating new promotions and loading into brand website & OTA’s - Provide hotel information, data and photo to third party - Updating and maintaining hotel information (Room description, facilities, room type etc)- Controlling score, content and ranking in OTA’s website - Controlling Allotment for both OTA and TA through channel manager - Analyze the hotel performance (price, allotment, number of rooms sold, etc) before renewals are taken - Survey the market, the competitors in terms of pricing and close dates as basis for future pricing strategies- Maximize production of distribution channels- Implement and communicate on minimum stay, close to arrival and up selling- Ensure the revenue is maximized for each market segment and through each distribution system- Prepare reports and analysis necessary to conduct daily business review meeting - Supply critical analysis on the effect of short range decision affecting occupancy, average rate and room profit goals within the current month - Provide daily report of actual + on hand compare to forecast and budget, and daily pick up.- Provide weekly report of promotion production and distribution channel production- Provide monthly report of market segmentation, MPI and occupancy development chart



Ibis Jakarta Slipi

• Guest Relation Officer

  • Oct 2014 - Nov 2014

  - Handle all enrollment of member day by day and ensure all of the guest get the information about member •Compile all data of member enrollment monthly and yearly •Recognize all returning and VIP guests and welcome back them back •Assist guests with their luggage and acknowledge them by name •Be troughly aware of VIP arrivals and depature on daily basis •Escort VIP guest to their room •Check all of the VIP rooms, make sure the room well prepare

• Front Desk Agent

  • Jul 2013 - Sep 2014

  •Handling guests check in and check out individually or groups. •Handling groups settlement. •Handling outlet payment •Handling requests from guests such as, Transportation, Etc. •Giving information about local attractions. •Handle enrollment of Le-club day by day, and ensure all of the guest get the information about Le-club •Pick up the phone from intern department, guest or outside call •Handling VIP guest - Prepare arival and depature group

• Reservation & Operator

  • Jan 2013 - Jun 2013

  - Courtesy receive and properly route incoming calls and service out-going calls and supplies proper connection •Handle messages service to the guest •Handle FIT reservation, Group, Local Travel Agent and OTA reservation •Provide daily report of Credit Request, Arrival & Departure List, Daily Occupancy. •Controlling Allotment for both OTA and TA •Ensure proper functioning of telephone equipments in the hotel at all times and to implement correct telephone operationg prosedure •Responsible for all communication, in going and out going than maintaining the hotel image

• Order Taker, Housekeeping Department

  • Mar 2012 - Dec 2012

  - Answers all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards - Guest Supplies controlling, preparing the needed requisitions and handling lost and found. - Maintains the computerized Work Order System. This requires logging and recording all - Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor - Posting bill laundry by day - Make report assigment for room attendant - Control schedulle