Experience

Parker Consulting

• customer service representative



Parker Consulting

• Customer Service Representative

  • Jan 2013 - Jan 2015

  Keep records of customer interactions or surveys. Contact customers to respond to inquiries or to surveys. Obtain and examine all relevant information to assess validity of surveys and and to determine accuracy of inquiry. Keep records of customer interactions or surveys. Contact customers to respond to inquiries or to surveys. Obtain and examine all relevant information to assess validity of surveys and and to determine accuracy of inquiry.



The Onyx Room

• Head Server

  • Jan 2011 - Jan 2012

  Train workers in food preparation, and in service, sanitation, and safety procedures. Supervised up to 10 servers. Compile and balance cash receipts at the end of the day or shift. Resolve customer complaints regarding food service. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Train workers in food preparation, and in service, sanitation, and safety procedures. Supervised up to 10 servers. Compile and balance cash receipts at the end of the day or shift. Resolve customer complaints regarding food service. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.



Monkey Burger

• Server/Cashier

  • Jan 2010 - Jan 2011



Chili’s

• Server

  • Jan 2009 - Jan 2010



Denny’s

• Server

  • Jan 1999 - Jan 2009

  Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Greeted and seated customers. Delivered customers’ beverages as requested. Listened to customers providing excellent customer service. Explained options and advantages of each to customers in understandable terms. Placed orders in POS system: Ensured cooks understood any special requests Corrected server errors in POS system Monitored customers for any additional needs. Operated register: cash, check or electronic payments. Handled cash accurately. Processed discounts for customers. Completed side-work as needed Show less



Denny's

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Nov 1999 - Nov 2006