Experience

PubGalaxy

• Bulgaria
• Technology, Information and Internet
• 1 - 100 Employee

• Interim Manager - Account Management & Demand Partnerships

  • Sep 2021 - Present

  Varna, Varna, Bulgaria

• Team Leader - Account Management Team

  • Jun 2020 - Sep 2021

• Account Manager

  • Jun 2018 - Jun 2020

  Bulgaria Main responsibilities: - Operating as the lead point of contact for any kind of assistance needed from our customers. - Building and maintaining long-lasting business relationships between our customers and PubGalaxy. - Ensuring the timely and successful execution of our services according to customers' requirements. - Formal English communication with customers via Skype/ e-mail/ phone. - Forecasting and tracking key trends in the dynamic environment of online… Show more Main responsibilities: - Operating as the lead point of contact for any kind of assistance needed from our customers. - Building and maintaining long-lasting business relationships between our customers and PubGalaxy. - Ensuring the timely and successful execution of our services according to customers' requirements. - Formal English communication with customers via Skype/ e-mail/ phone. - Forecasting and tracking key trends in the dynamic environment of online advertising. - Identifying and growing opportunities while working with publishers from all around the world. - Collaborate with Sales/ Yield/ AdOps Departments in order to provide a service with the highest possible quality.

• Business Development Executive

  • Dec 2017 - May 2018

  Bulgaria



Sitel Bulgaria

• Team Manager / Coach

  • Sep 2016 - Dec 2017

  Bulgaria Responsible for the regular monitoring and coaching of the assigned group of agents (10-13 people). Giving feedback and creating action plans for improvement. Monitoring of the team performance and taking adequate measures in order to achieve on and below the clients targets. Organizing shift, live allocation on different channels. Administrative responsibilities, taking part in regular meetings with the client, presenting ideas for improvement in the working processes and environment.



Sitel

• Customer Care Representative

  • Oct 2015 - Sep 2016

  Varna, Bulgaria Responsible to promote positive corporate image to the client, demonstrate appropriate conduct high quality, professionalism and positive attitude in all interactions with customers. Processing inbound calls, mails or chat from customers and agents, including a wide range of inquiries and solve a wide range of customer service issues and problems.