Territory Manager

• Aug 2022 - Present

Optical Administrator

• Jul 2021 - May 2022

Optician

• Jan 2021 - Aug 2021

Medical Education Coordinator

• Dec 2019 - Apr 2020

Regional Practice Administrator

• May 2018 - Nov 2019

• Project managed roll out of company-wide software initiative • Responsible for new procedure implemented in surgery resulting in additional revenue opportunity of over 140,000 annually • Opened new optical/medical suite from plans to opening: responsibilities included but were not limited to: architectural, construction, staffing, and retail ordering • Day to day operations of two optical /medical offices, with oversight of 20+ employees daily including, doctors, technicians, opticians, and administrative staff • Integration and streamlining of optical shops which include contract negotiation, quarterly sales incentive for staff, management of quarterly distributor sales incentives, product oversight, and quarterly trainings for staff • Fiscal responsibility for region • Marketing of new location and existing location with local hospital groups, local publications, and event sponsorship • Human resource management included: creation of onboarding processes for new hires, quarterly guidelines for team bonuses, reviews, staff retention, hiring, and disciplinary action

Regional Practice Administrator

• May 2018 - Nov 2019

Practice Administrator

• Dec 2016 - Dec 2017

• Responsible for ensuring attainment of revenue targets for medical center practice with a focus on utilizing master scheduling and review of patient scheduling reports• Oversees chronic care management program in conjunction with clinical team, including social work, nursing, homecare, and therapies• Oversees accuracy of registration, insurance verification, and coding and charge reconciliation. • In conjunction with the Medical Director, Director, Practice Administration and Central Accounting, develops the annual operating and capital budget• Prepares and directs monthly report on variances and necessary action plans • Directs and manages medical center support staff to optimize work flow processes for efficiency, standardization and provider productivity• Manages daily activities of front and back office, including responsibilities for continuous operational improvements• Manages employee recruitment and retention, employee relations, and all other personnel actions for the medical center. Hires, trains, motivates, educates and disciplines support staff.• Participates in the hiring and orientation of new physicians • Participates in the development and implementation of Medical Center policies and procedures

Site Coordinator

• May 2013 - Jun 2016

• Position is responsible for oversight of multidisciplinary PACE program serving frail elders• Primary duty is supervision of all operations for staff of 20+ clinical and non-clinical healthcare providers• Day to day responsibilities included: implementation of patient care, coordination of staff, authorization contracted services, CMS compliance, and staff training and monitoring, staff reviews, knowledge of CMS regulations, and acting as a liaison with corporate management• Health care duties include but are not limited to patient care plan creation, oversight, and implementation, family meetings, patient safety, and in-depth knowledge of treatment plans• Other duties include project management, cost reduction, company policy revision, staff education, and quality improvement initiatives• Personal oversight has produced many positive results such as: 30% increase in completion of assessments creating a savings of revenue increase of up to 40,000 budgetary impacts annually, successful completion of two CMS and State audits, 50% reduction in interpretation cost at site level due to staff development and targeted cuts, and budgetary stability at site level with 9-11 % profit margin• Additional levels of increased responsibility include multi-site supervision during staffing shortages and building relationships with community organizations

Resident Service Coordinator

• Nov 2011 - Apr 2013

Expanded projects and partnerships created with local ACO's as well as East Boston Community Health Center. While employed at site, I implemented new programming that increased participation in Massachusetts' PACE and SCO programs and performed out reach that educated site population on all aspects of health care and day to day well being. Additionally, I created new volunteer base with Suffolk University S.O.U.L.S. outreach group to create new position of volunteer supervisor with ongoing training. Oversight and training provided for interns and work-study students. Day to day responsibilities included providing case management, service coordination, and community relations.

Resident Service Coordinator

• Aug 2009 - Sep 2011