Nina Nicholls
Director Of Operations at Yoggu!- Claim this Profile
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Bio
Credentials
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Sales and CRM overview
CourseraJul, 2023- Nov, 2024 -
Foundations of Project Management
GoogleJun, 2023- Nov, 2024 -
Managing Logistics
LinkedInOct, 2021- Nov, 2024 -
Supply Chain and Operations Management Tips
LinkedInMay, 2021- Nov, 2024 -
Having Career Conversations with Your Team
LinkedInOct, 2020- Nov, 2024
Experience
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Yoggu!
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Canada
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Food & Beverages
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1 - 100 Employee
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Director Of Operations
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Apr 2022 - Present
• Manage all aspects of the supply chain, ensuring seamless operations from sourcing raw materials to delivering finished products to customers. • Onboarded and integrated advanced ERP system, optimizing inventory and supply chain operations for enhanced efficiency and productivity. • Decreased costs by implementing production flow improvements and conducting effective supplier negotiations. • Onboarded a national distributor, yielding a 20% decrease in logistics expenses, while expanding market reach and optimizing distribution networks. • Forecasted production schedules and adeptly adjusted plans to accommodate shifts in demand, ensuring seamless operations and customer satisfaction. • Prepared and present comprehensive monthly inventory and sales reports to the financial lead, facilitating data-driven decision-making and strategic planning. • Achieved and maintained a 100% fill rate for all vendors and distributors. • Collaborated closely with functional leaders to drive process improvements and implement corrective actions, resulting in elevated product quality and operational excellence. • Managed the logistics budget and successfully negotiating contracts, driving reductions in shipping costs and improvement in OTD (On-time delivery). • Implemented robust process enhancements and meticulous documentation practices, resulting in the successful certification and ongoing maintenance of HACCP compliance Show less
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Vega
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Canada
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Health, Wellness & Fitness
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200 - 300 Employee
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Customer Logistics Manager
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Dec 2020 - Apr 2022
• Led and effectively managed a Customer Logistics team of 6, ensuring seamless order processing for all Retailer orders.• Project managed a cross-functional implementation of a B2B commerce platform to streamline order management processes, resulting in a significant reduction in operational order issues and improved overall efficiency. • Established monthly team and individual Key Performance Indicators (KPIs) to track performance and drive continuous improvement, ensuring targets were consistently met or exceeded.• Analyzed order cuts and collaborated with the Production and Sales teams to strategize necessary allocations, minimizing customer compliance fines and enhancing customer satisfaction.• Implemented a tracking system for customer scorecards, enabling data-driven insights to optimize team performance. Tracked key metrics and compliance fines, achieving a reduction YOY. • Strengthened sales collaborations to optimize customer service, plan for promos, and allocate inventory strategically, resulting in enhanced satisfaction and seamless order processing.• Maintained and updated all customer and process Standard Operating Procedures (SOPs) in accordance with new vendor guidelines and contract updates, ensuring adherence to industry best practices and compliance standards.• Diligently reported and monitored daily shipments to ensure on-time delivery, enhancing overall service levels and customer loyalty. Show less
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Customer Logistics Supervisor
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Aug 2020 - Dec 2020
• Led and mentored a high-performing Customer Logistics team of 3, conducted weekly 1:1 sessions, and yearly performance reviews.• Orchestrated dynamic weekly team meetings, providing comprehensive process training that led to a reduction in operational errors and increased order accuracy.• Individually managed order processing and reporting for our largest customer, Amazon, ensuring on-time delivery rate and fill rates were met.• Collaborated with IT to establish streamlines EDI solutions, resulting in a 20% reduction in order processing time and improved supply chain efficiency.• Maintained and updated customer order portals such as Retail Link (Walmart), Vendor Central (Amazon) ensuring all item order and shipment information aligned. Show less
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Customer Logistics Team Lead
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Mar 2017 - Dec 2020
• Oversaw order entry and shipping processes for all Canadian strategic accounts, achieving a 95% fill rate and maintaining exceptional customer demand fulfillment.• Collaborated seamlessly with the production team to ensure timely delivery of incoming products, reducing lead times, and optimizing supply chain efficiency.• Implemented an automated phone tree system, resulting in a 30% reduction in incoming call support and significantly enhancing customer service responsiveness.• Maintained regular communication channels with the Supply Network team and warehouses, ensuring On-Time Delivery (OTD) rate and minimizing potential delays in order fulfillment.• Acted as a key liaison between Sales and the Supply Network team, reducing compliance fines by improving fill rate and on-time shipping through proactive coordination.• Successfully introduced Salesforce CRM software solution, resulting in increased efficiencies in order volume and communication workflow. Show less
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Inside Sales Representative
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Jan 2016 - Apr 2017
• Achieved a track record of consistently surpassing monthly sales targets in both Canada and US territories, delivering substantial revenue growth.• Effectively managed and categorized a high-priority territory of 500+ accounts• Presented data-driven business reviews to customers, resulting in a consistent 10% increase in sales and fostering customer loyalty.• Demonstrated exceptional product knowledge and effective communication skills to provide tailored solutions to customers.• Built strong relationships with customers, earning their trust and loyalty, resulting in an increase in customer retention. Show less
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Education
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2009 - 2011
Niagara College
International Business -
2011 - 2011
Prana Yoga College
Yoga Teacher Training Certificate, Yoga
Community
