Experience

The Reef House Boutique Hotel & Spa - Adults Tropical Escapes

• Australia
• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • Aug 2022 - Present



Hamilton Island Reef View Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Assistant Housekeeping Manager

  • Jan 2022 - Aug 2022

• Housekeeping Coordinator

  • May 2021 - Jan 2022

  • Ensure that the daily room allocation of guest rooms and suites is organised and communicated to the Room Attendants and Supervisors using HOSTS system• Answer all incoming calls into Housekeeping from Room Attendants on the floors and guests• Proactively communicate any guest feedback to ensure 100% guest satisfaction.• Report any guest room or guest corridor maintenance issues• Respond to any requests from the Housekeeping Supervisor such as additional amenities or being allocated to a different urgent room. Show less

• Housekeeping Supervisor

  • Dec 2020 - Jan 2022

  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.• Investigating and addressing complaints regarding poor housekeeping service.• Providing training to the housekeeping staff.• Performing various cleaning duties in instances of staff shortages• Motivate team members and resolve any issues that occur on the job



Beach club resort hamilton island

• Australia

• Housekeeping Supervisor

  • Aug 2021 - Dec 2021



Hamilton Island

• Australia
• Hospitality
• 300 - 400 Employee

• Self checker

  • Jul 2019 - Jan 2020

  • Housekeeping procedures • Attention to detail • In depth training on Chemical usage • Health and Safety training • Time Management training • Efficiency training • Qualia Resort- Service Attendant/Turndown • Housekeeping procedures • Attention to detail • In depth training on Chemical usage • Health and Safety training • Time Management training • Efficiency training • Qualia Resort- Service Attendant/Turndown



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Food And Beverage Intern

  • Dec 2018 - Jun 2019

  • Breakfast and Dinner Buffet • Training in Housekeeping • Basic Wine and Beer training • Menu training • Ala Carte dining • In-room dining • Breakfast and Dinner Buffet • Training in Housekeeping • Basic Wine and Beer training • Menu training • Ala Carte dining • In-room dining



Trung Nguyên Legend

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Sales Cashier

  • Feb 2017 - Oct 2017

  • Informed customers of daily specials and promotions • Stocked service areas with supplies such as silverware and condiments • Provided fast and courteous service • Skillfully anticipated and addressed guest service needs • Received employee of the month within three months of being employed • Informed customers of daily specials and promotions • Stocked service areas with supplies such as silverware and condiments • Provided fast and courteous service • Skillfully anticipated and addressed guest service needs • Received employee of the month within three months of being employed



ABC Bakery Coffee Shop

• Canada
• Food and Beverage Manufacturing

• Customer Service Assistant

  • Dec 2015 - Jul 2016

  • Greeted guests and provided quality customer service in fast-paced environment • Answered phones and recorded orders • Maintained a safe and clean food environment • Greeted guests and provided quality customer service in fast-paced environment • Answered phones and recorded orders • Maintained a safe and clean food environment