Experience

Access Bank (Kenya) PLC

• Kenya
• Banking
• 1 - 100 Employee

• Branch Manager

  • Jan 2023 - Present

  • Responsible for the day-to-day running of the branch operations and service delivery. • Overseeing implementation of proper risk management and compliance controls for all transactions and branch operations. • Lead the branch team in implementing the Bank’s strategy. • Anticipate and proactively solve customers’ and branch’s problems through innovation. • Responsible for business development and revenue generation within the branch from new and existing customers through various revenue streams. • Ensuring less than 5% customer attrition by offering a high-quality customer experience. • Management of people by ensuring staff satisfaction, optimum productivity, and minimal staff attrition. • Ensure the branch attains a favorable audit rating every quarter. • Ascertain accuracy and timeliness of all reconciliations and periodic reports done by the branch. Show less



GTBank

• Financial Services

• Private Banking Relationship Manager

  • Aug 2016 - Jul 2021

  • Managed the Mt. Kenya region private banking and retail banking portfolio. • Tasked with business development, relationship management and marketing within the region. • Achieved 95% customer retention ratings by offering intentional and consistent customer-centric high quality service to customers. • Handled queries or complaints raised by customers within my portfolio. • Responsible for the growth of my portfolio as per stipulated annual targets. • Led marketing projects and initiatives aimed at boosting business growth within the region. • Acted as first line of risk management and compliance control for all customer requests within my portfolio as per Bank’s policies and guidelines. • Offered business support to other segments i.e. SME, corporate and commercial banking by offering prime leads for their related products and services. Show less



GTBank Kenya

• Kenya
• Banking
• 1 - 100 Employee

• Branch Operations Head

  • Jan 2016 - Dec 2016

  • Ensured harmony in daily service, operational and administrative branch activities thus ensuring excellent service delivery to internal and external clients at all times. • Ensured compliance of all branch operations to bank procedures, processes guidelines and audit recommendations. • Led process improvement and operational projects at the branch. • Handled all escalated customer complaints and queries. • Oversaw the management of vault, intra-bank and inter-bank cash transactions and transit. • Coordinated and facilitated quarterly and annual internal and external branch audit visits. • Responsible for the development & optimization of budgets based on the bank’s strategy. • Facilitated periodic assessment, growth and development of branch staff. • Compiled accurate and timely periodic reports that offered critical information concerning the branch’s performance. • Managed the branch’s and premises’ physical security. • Ensured management of the branch’s assets, inventory, repair, replacement and distribution. Show less



Stanbic Bank Kenya

• Kenya
• Financial Services
• 700 & Above Employee

• Branch Control and Risk Management Officer, Central Region

  • Sep 2014 - Dec 2015

  • Orchestrated regional operational excellence and process compliance in order to improve efficiency and mitigate losses through fraud. • Facilitated office and virtual team management across Nanyuki, Meru and Thika branches, to ensure compliance to set standards and practices. • Ascertained delivery of excellent customer service and satisfaction to surpass given targets and service-level agreements through teamwork. • Oversaw operational projects across the region. Also assisted with various projects within other departments. • Spearheaded the optimization of transactional budgets by analyzing periodic branch profitability, prioritizing and giving recommendations on the same. • Displayed expertise in people management and leadership succession planning through consistent mentoring, growth and development of the branch operations managers. • Entrusted with optimal regional resource allocation through prioritization of key areas. Show less

• Asset Custodian

  • Jul 2012 - Jul 2014

  • Ensured the smooth running of all service and operational activities at the branch.• Managed a team of 15 business and operations staff within the branch.• In charge of all vault movements, cash related operations and transit.• Handled all escalated customer complaints and queries.• Assumed full responsibility for guaranteeing compliance of branch daily operations to the bank’s procedures, guidelines and audit recommendations.• Oversaw branch infrastructure operational readiness and efficiency including premises, ATMs, IT systems and physical security requirements.• Responsible for the management of all projects requiring implementation at the branch.• Boosted the branch’s bottom line by optimizing budget recommendations.• Submitted accurate and timely branch reports and reconciliations to the relevant parties, which provided solid status updates concerning the branch on a daily basis.• Ensured management of the branch’s assets, inventory, repair, replacement and distribution. Show less

• Float

  • Jul 2010 - Jul 2012

  • Acted as a competent substitute staff. This aided branch business continuity by sitting in for off duty staff within operations or business teams.• Sought out opportunities to aggressively cross sell to new and existing personal and corporate banking customers so as to support the branch sales and business development.• Carried out risk management, through risk identification and mitigation based on the bank’s processes and procedures.

• Project Officer

  • Mar 2010 - Jun 2010

  • Responsible for the distribution of Visa cards to branches and customers.• Entrusted with the security of cards/PIN mailers in custody across multiple branches• Acted as an effective liaison between the project team and branches, consequently creating a flawless production and distribution process.• Maximized on opportunities to cross sell to customers which boosted the branch sales growth.• Maintained meticulous and accurate card movement records, thus providing a seamless hand over of the project to executive management once completed. Show less



Absa Bank Kenya

• Kenya
• Banking
• 700 & Above Employee

• Lead Generator

  • Nov 2009 - Mar 2010

  • Entrusted with generating prime sales leads for the bank’s asset and liability products. • Responsible for business development and awareness creation of the bank’s general products. • Responsible for referring any customer queries to the appropriate department or branch in a timely and accurate fashion. • Entrusted with generating prime sales leads for the bank’s asset and liability products. • Responsible for business development and awareness creation of the bank’s general products. • Responsible for referring any customer queries to the appropriate department or branch in a timely and accurate fashion.