Experience

Tapestry

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Nov 2020 - Present

  (Interim Job)Provide outstanding customer service. Cashier and serve customers, helping them to select products. Drive sales through engagement of customers, suggestive selling, and sharing product knowledge. (Interim Job)Provide outstanding customer service. Cashier and serve customers, helping them to select products. Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.



Solaire Resort

• Philippines
• Hospitality
• 700 & Above Employee

• VIP Services Supervisor

  • Oct 2014 - Mar 2020

  Provided excellent service in line with the property’s core service standards and brand attributes. Proactively sought to provide refined luxury service ensuring guest satisfaction. Managed flow of reports required by Management. Ensured that standard quality service in efficient and professional manner was being rendered by team. Handled room bookings for VVVIPs and groups. In charge of company owned Private Jet bookings and ensured limousine pick-ups and send-offs were arranged. Delegated tasks to team members.

• VIP Premium Executive Representative

  • Jan 2013 - Oct 2014



Fairmont Singapore & Swissôtel The Stamford

• Singapore
• Hospitality
• 300 - 400 Employee

• Guest Relations Officer

  • Dec 2010 - Sep 2012

  Met and greeted VVVIP guests, performing end of day accounting procedures and following check-in /out procedures. Offered Fairmont President’s Club memberships. Conducted trainings and orientation/familiarization to trainees and newly hired colleagues. Rate variance, managed room blocking and upsold or upgraded when necessary. Set standards and continuously generated ways to improve services and procedures. Monitored special events such as birthdays and anniversaries, and prepared things for guests to make them feel valued.



Discovery Suites

• Front Office Supervisor

  • Mar 2007 - Dec 2010

  Performed end of day accounting procedures and following check-in /out procedures. Managed staff and assisted Front Office Manager. Attended to guest complaints or concerns. Conducted site inspection, showroom, and upsold. Executed team coordination, especially for upcoming events and group arrivals. Managed room blockings based on occupancy and guest preferences. In-charge of incentive reports for staff. Managed rate variance and system shutdown. Performed end of day accounting procedures and following check-in /out procedures. Managed staff and assisted Front Office Manager. Attended to guest complaints or concerns. Conducted site inspection, showroom, and upsold. Executed team coordination, especially for upcoming events and group arrivals. Managed room blockings based on occupancy and guest preferences. In-charge of incentive reports for staff. Managed rate variance and system shutdown.