Experience

Flexible Staffing of Georgia

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Onsite Manager/ full cycle recruiting

  • Dec 2021 - Present



SnapNurse

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Recruiter

  • Mar 2021 - Feb 2023

  Helping nurses nationwide finding their next assignment. Helping nurses nationwide finding their next assignment.



LDR Site Services

• United States
• Environmental Services
• 1 - 100 Employee

• Account Manager

  • Aug 2018 - Feb 2023

  Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships



Afurniture

• Self Employed

  • Jan 1993 - Feb 2023



EDS Service Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Sep 2020 - Mar 2021



TruckIT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Tech Support

  • Sep 2019 - Mar 2021

  TruckIt is a dispatching and electronic ticketing platform that brings control, visibility and reporting to the hauler and contractor. TruckIt is a dispatching and electronic ticketing platform that brings control, visibility and reporting to the hauler and contractor.



Resorts Advantage

• United States
• Consumer Services
• 1 - 100 Employee

• Supervisor for the Club Melia reservations department

  • Sep 2014 - Mar 2018

  Supervisor vacation specialist -Resorts Advantage/Club Melia - Miami, FL September 2014 to Present Supervisor vacation specialist • Supervised one of the main accounts, in corporate office one out of three offices located internationally. Corporate office located in Miami, Florida. • Overseas an operation of 12 to 19 agents in high season. • Make sure that agents are punctual and keep a good attendance. • Motivate team. • Monitor a Queue making sure that all calls are being answered accordingly, keeping track of the abandoned calls and call waiting, conduct proper adjustments to ease queue. These are some and not limited to the duties of quality control • Disseminate new product to agents by holding meetings every Monday of the month. • Monitored agents calls and provide coaching. • Interview future prospects. • Train new staff (4week training sessions) • Execute daily reports and keep up with deadlines. • Deposits of weeks into affiliated companies and follow up with any changes or adjustments. • Keeping track of our complaint email, assigning cases to agents also making sure that they have completed each case. • Walk around floor and provide help to any agent in need. • Keeping good relationship with operation and resorts management. • Work with three different systems simultaneously (TSW, Delphi and SIRIUS). • Charge financial part of contracts. • Make reservations. This job position also involved traveling international and/or national for different Resorts and Hotels product and services training. I would also perform presentations in different countries such as Mexico, Dominican Republic to provide detailed information of how our service offices managed their accounts.



Aya's auto sales

• Miami, Florida

• Office Manager

  • Mar 2012 - Aug 2014

  Responsible for answering phones • Data entry • Obtain payments for pending accounts • Responsible for sales of automobiles in warehouse • Appointment setter • Responsible for filling out paperwork for automobiles sales • Responsible for drop off and pick up of paperwork from Auto tag agencies WZ Responsible for answering phones • Data entry • Obtain payments for pending accounts • Responsible for sales of automobiles in warehouse • Appointment setter • Responsible for filling out paperwork for automobiles sales • Responsible for drop off and pick up of paperwork from Auto tag agencies WZ



Professional Window Tinters

• United States
• Consumer Electronics
• 1 - 100 Employee

• Office Manager

  • Mar 2011 - Mar 2012

  Office Manager • In charge of opening and closing the store • I was responsible of dispatching the installers to their job sites providing them with their projects instruction ( such as collecting last payments for installations) • Responsible for providing the owner with his daily schedule • Responsible for sales done at the store. Presentation of products if needed, provide customers with invoices and finalize sales. • Responsible for warranties entry on system from all the different companies that we worked with. Warranties coverage for residential commercial and automobile sales. • Responsible for entering checks or any form of payment to Quickbooks • Responsible for renewal of all company insurances. Any projects that require any additional insurance I was also in charge of obtaining this insurances and providing them to clients • Responsible for any bill payment for the company. (Electricity, alarm, etc…) • Responsible for answering phones and providing any information that a client might need • Ordering products • Responsible for payments to be deposit to bank account. • Collection on delinquent accounts • Responsible for projects estimates and invoices. • Part of my duties consisted on receiving the projects estimates from the owner and working them out, also getting a final price for the projects, next step was to get them approved, next step making the invoices and sending them to clients to get final approval to do installation. This estimates had to be in QuickBooks such as the invoices • I was also responsible for filling all paperwork in a day to day status, then changing from month to month, etc…



Sofitel Miami

• Miami, Florida

• Front desk Lead agent

  • Feb 2006 - Jun 2007

  In charge of morning shift • Executive the morning shift report • Responsible for distributing the times for breaks for other employees • Responsible for resolving any problem that the front desk might encounter with any guest in the hotel • Responsible for the shift turn over meeting • Train the new employees • Making sure we have a method of payment for our Posting Master accounts • Make sure that all the reports of the front desk (morning and evening) are complete and done to be checked by corporate managers.