Experience

Grosbasket

• Slovenia
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Store Manager/Country manager

  • Mar 2021 - Present

  As a retail chain with only 1 big, premium store in Croatia, my responsibilities stretch wider than just store management. As a country manager, I keep track of Grosbasket overall position on Croatian market and oversee other departments work here. Country manager responsibilities: - researching, learning and implementing new consumer protection law - ensuring store compliance with law regulations - implementing conversion from HRK to EUR, following the law and conversion rules - setting up customer care center for Croatia - setting up and overseeing general approach and communication on social media platforms - managing marketing and PR connections with major clubs and basketball federation, marketing agencies, influencers and ambassadors - overseeing online shop traffic and success and planning improvements - internal reporting on possible errors in processes, online store functionality - use of Magento and BBIS as online store and finance and stock soft software Store manager responsibilities: - overseeing and supervising the daily operations of a store - training and mentoring sales staff on customer communication, reaching targets and product knowledge - planning strategies to attract new customers, expand store traffic and enhance profitability - new staff hiring and training - responding to customer complaints and concerns in a professional manner - arranging promotional material, in-store displays and communication - store administration, schedule planning and managing store budget - monitoring inventory and sales levels and ordering new products Show less



Celebrity Cruises, Inc.

• Hospitality
• 1 - 100 Employee

• Hostess

  • Oct 2019 - Jun 2020

  Responsible for guest communication, resolving issues and potential problems regarding Food & Beverage offer. Making dinner reservations and managing restaurant space capacity. Cooperating with servers and other F&B staff to ensure maximum productivity. Providing great customer service and experience. Responsible for guest communication, resolving issues and potential problems regarding Food & Beverage offer. Making dinner reservations and managing restaurant space capacity. Cooperating with servers and other F&B staff to ensure maximum productivity. Providing great customer service and experience.



Squash center Sombor

• General Manager

  • Nov 2018 - Oct 2019

  Managing and supervising family-owned sport and recreation center. My responsibilities include managing monthly activities, creating and executing promotional campaigns, maintaining consumer relationship management and employee management Managing and supervising family-owned sport and recreation center. My responsibilities include managing monthly activities, creating and executing promotional campaigns, maintaining consumer relationship management and employee management



The Club at 3 Creek

• United States
• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Jun 2018 - Oct 2018

  As Food and Beverage assistant my responsibilities included supporting and helping the F&B manager, taking care of the club members and creating fine dining experience that met club's standards. As Food and Beverage assistant my responsibilities included supporting and helping the F&B manager, taking care of the club members and creating fine dining experience that met club's standards.



Nike

• India
• Online Audio and Video Media

• • Apr 2015 - Jun 2018

  Field Sales representative for Croatia and Slovenia. Covering the base of 30 accounts/partners where I was in charge of order and delivery management. Project leader for starting cooperation with Polleo sport chain stores and developing biggest basketball specialty stores in this region - Grosbasket. Analyzing sales results on daily basis, implementing the findings for new a season and using the data for better store capacity planning. Actively working with CRM Nike.net to maintain relationships with business partners and provide them with all the information on time, and in a proper manner. Forecasting sales data and creating plans on reaching the provided targets Show less

• • Apr 2013 - Apr 2015

  Supporting Sales team with various administrative tasks, including analyzing sales results, checking partners orders, communicating with other departments and teams. I was also responsible for the whole product return process (communication with the partners and all internal departments included in the process). Setting up the showrooms and working with samples was also one of my responsibilities, where I learned a lot about Nike products and Nike product technologies.

• • Jul 2011 - Apr 2013

  As an Office Assistant my main responsibilities were supporting all employees on various daily administrative tasks. Management relied on me for their business travel organization, calendar schedule, planning and organizing meetings.



Orbico d.o.o.

• 1 - 100 Employee

• Account and archive assistant

  • Jun 2010 - Oct 2010

  Full-time job in Account and Archive department - archiving important documentation and handling invoice payments Full-time job in Account and Archive department - archiving important documentation and handling invoice payments



ShoeBox

• Netherlands
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Assistant

  • Dec 2009 - Aug 2010

  Part-time job as a salesperson in a shoe store Part-time job as a salesperson in a shoe store