Experience

State Employees’credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Consumer Loan Analyst

  • Jul 2019 - Present

   Performs administrative tasks, eliminating inefficient practices for a smooth, operational workflow processing member transactions, and improving the speed of service, to complete calls in under 45 minutes.  Advises members of loan types and options, collects required documentation, originates loan applications, verifies information, and approves over $500,000+ loans per month in alignment with lending regulations.  Navigates 3-5 electronic banking programs to record, review, and monitor confidential member information, generating reports to ensure transactions are entered accurately and provided bi-weekly to management.  Resolves complaints and concerns with empathy and respect responding to inquiries about personal account withdrawals, deposits, and discrepancies for over 50+ members per day. Show less



Coverall North America, Inc.

• United States
• Facilities Services
• 700 & Above Employee

• Finance Manager

  • Dec 2018 - Jul 2019

  •Performed financial management duties including generating financial data, compiling and submitting report, analyzing industry trends and assessing the financial health of the company. •Oversaw the operations and development of the company’s finance departments including creating and reviewing policies, budgeting, recruiting, training and conducting regular assessments of financial procedures. •Created strategic business plans based on the analysis of the company’s status and financial forecasts. •Advised colleagues and executive management on decisions related to the company’s finances. Show less



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Account Manager

  • Nov 2013 - Dec 2018

   Cultivated positive relationships with customers upselling items while collaborating with crew members to maintain high standards of customer service in a fast-paced environment increasing sales by 5% daily.  Scheduled and supervised a crew of 3-4 members per shift, evaluating performance and building a cohesive team focused on a top-notch customer experience and exceeding sales goals of $10,000/month.  Resolved customer complaints, handled refunds for cash and credit card purchases for over 75+ customers, per shift, while offering premium customer service resulting in increased customer service metrics.  Managed talent acquisition and development; reviewing resumes, interviewing applicants, and providing training and mentoring upon hire, on best practices and protocols of food safety and store culture. Show less