Senoir Cosmetic Dermal Specialist

• Dec 2021 - Present

Cosmetic Laser Specialist

• Jul 2021 - Dec 2021

Clinic Manager

• May 2019 - Jul 2021

Clinic Manager

• Feb 2019 - May 2019

Spa & Health Club Manager

• Mar 2018 - Feb 2019

Key Responsibilities: - Developed and implementing marketing strategies such as monthly promotions - Responded to and followed up customer inquiries and complaints - Recruited, interviewed and hiried staff - Performed accounting duties, such as recorded daily cash flow, prepared cash deposits - Monitored operations to ensure compliance with applicable health, safety and hygiene standards - Managed all the day-to-day operations of the spa - Established spa budgets and financial goals. - Developed, monitored and maintained KPI of staff performance and guided staff in goals achievement - Ensured the achievement of monthly sales and performance target - Maintained client databases - Maintained the staff rostering within predetermined budgets - Managed spa product inventories to ensure adequate supplies are maintained - Managed staff training and compliance with the spa standards, objectives and protocols - Leaded the team through exemplary client service, strong sales capability and sound client feedback - Completed daily, weekly and monthly sales and financial reporting - Researched new trends and products which could be implemented into the spa to maintain its competitive advantage

Spa Manager

• Nov 2015 - Mar 2018

Key Responsibilities: - Developed and implementing marketing strategies such as monthly promotions - Responded to and followed up customer inquiries and complaints - Recruited, interviewed and hiried staff - Performed accounting duties, such as recorded daily cash flow, prepared cash deposits - Monitored operations to ensure compliance with applicable health, safety and hygiene standards - Managed all the day-to-day operations of the spa - Established spa budgets and financial goals. - Developed, monitored and maintained KPI of staff performance and guided staff in goals achievement - Ensured the achievement of monthly sales and performance target - Maintained client databases - Maintained the staff rostering within predetermined budgets - Managed spa product inventories to ensure adequate supplies are maintained - Managed staff training and compliance with the spa standards, objectives and protocols - Leaded the team through exemplary client service, strong sales capability and sound client feedback - Completed daily, weekly and monthly sales and financial reporting - Researched new trends and products which could be implemented into the spa to maintain its competitive advantage

Spa & Health Club Receptionist

• Apr 2013 - Nov 2015

Key Responsibilities: - Taking spa reservations & scheduling appointments - Providing warm and friendly 5-star welcoming and greeting to guests. - Delivering an exceptional level of customer service to ensure the achievement of the targeted ranges of scores of the LQA and spa mystery shopper audits. - Answering incoming phone calls and emails inquiries - Promoting spa products & services, and upgrading the services when appropriate - Providing guests with a tour and explaining spa amenities offered - Soliciting guest feedbacks and acknowledging guest preferences for future visits - Handling and resolving guest complaints in a professional manner - Administrative and clerical duties such as documenting spa protocols, procedures and maintaining the client database - Overseeing the maintaining of tidiness of spa's lobby or reception area

Spa Coordinator

• 2008 - 2011

Key Responsibilities: - Provided a warm and friendly 5-star welcoming & greeting to guests - Provided guests with a tour and explaining spa amenities offered - Oversee the maintaining of tidiness of spa's lobby or reception area - Scheduled appointments in aiming to maximize the utilization of rostered staff hours and facilities available such as room and equipment utilization. - Promoted spa services and recommended the most suitable treatments to meet client’s needs and requests. - Encouraged upgrading or add-on services, rebooking, and homecare products sales - Answered and followed up incoming calls & emails of spa and health club inquires - Cashiering - Opening and closing of the Spa - Daily sales and financial reports to the Spa Manager - Handled and resolved guest complaints - Maintained the tidiness and relaxing overall ambiance of the spa and health club - Assisted guests in guiding through proper use of the gym equipment if required - General administrative duties such as updating the client database and sending out promotional material

Spa Supervisor

• 2007 - 2008

Key Responsibilities: - Carried out supervisory duties in accordance with policies and procedures - Assisted the Spa Manger in all areas of the spa operations such as reception, rostering, inventory control, decision making, conflict resolution, feedbacks and complaints. - Managed all aspects of the spa operations in the absence of the Spa Manager - Ensured that the therapists’ performances were focused towards meeting the spa’s KPI and achieved high scores of LQA and spa mystery shopper audits. - Carried out staff training on treatments standards, protocol and procedures. - Worked closely with the Spa Manager to develop sale and marketing strategies to ensure revenue targets were achieved

Spa Therapist

• 2003 - 2006

Key Responsibilities: - Delivering exceptional level of 5-star customer service to ensure the achievement of high score of LQA and spa mystery shopper audits. - Performing a variety of beauty and body treatments - Promoting and encouraging the purchase of retail products. Key Responsibilities: - Delivering exceptional level of 5-star customer service to ensure the achievement of high score of LQA and spa mystery shopper audits. - Performing a variety of beauty and body treatments - Promoting and encouraging the purchase of retail products.