Senior Account Manager

• Jul 2019 - Present

Digital Marketing Executive

• Oct 2017 - Jul 2019

Digital responsibilities include:- Liaising with clients to identify their advertising objectives.- Planning and presenting digital campaign strategies that meet the client’s brief and budget.- Implementing and monitoring campaigns across multiple platforms including: Google Search, Google Display, YouTube, Facebook, Instagram, Snapchat, LinkedIn.- Managing web content and social media advertising.- Setting up and monitoring conversion tracking.- Utilising Google Analytics to ensure digital campaigns are meeting client goals.- Preparing and presenting client reports, drawing insights and making recommendations. Show less

Digital Marketing & Social Media Coordinator

• Dec 2016 - Oct 2017

Responsible for web content management, brand coordination, database management, delivery of marketing campaigns and organisation of events. Daily tasks included: - Managing brand websites. - Coordination of B2C and B2B websites. - Managing social media accounts. - Coordination of ecommerce sites. - Managing brand sponsored athletes and their contracts. - Creating websites for new brands. - Planning and development of EDM. - Monitoring website analytics. - Organising promotions at sporting events. - Creating advertisements and surveys. - Undertaking market, competitor and internal research. Show less

Quality Assurance Coordinator

• Mar 2015 - Dec 2016

Developed and administered the quality functions of the organisation. This involved incident investigation/reporting, processing client and staff feedback, developing health and safety programmes, leading monthly management meetings, monitoring company performance, systemising and streamlining business processes, creating marketing collateral as well as annual management reviews and internal audits. Developed and administered the quality functions of the organisation. This involved incident investigation/reporting, processing client and staff feedback, developing health and safety programmes, leading monthly management meetings, monitoring company performance, systemising and streamlining business processes, creating marketing collateral as well as annual management reviews and internal audits.

ESL Teacher

• Apr 2014 - Mar 2015

Teaching responsibilities included teaching English to kindergarten and elementary students, planning curriculum, running camps and ensuring students met international standards. Teaching responsibilities included teaching English to kindergarten and elementary students, planning curriculum, running camps and ensuring students met international standards.

Quality Assurance Specialist

• May 2013 - Apr 2014

Quality specialist responsibilities included marking the quality of insurance claims throughout the company and improving business processes. Also coached and trained new staff members, managed the workload of claims advisors and solved technical enquiries.

Claims Specialist

• Sep 2012 - May 2013

Claims advisor for building, land and content insurance settlement teams. Transitioned to a payment approver who reviewed claims before payments and documents were released. Then became a senior claims advisor who managed the workload of claims advisors as well as escalations and technical enquiries before moving into the quality assurance team.

Brand Ambassador

• Jan 2012 - Sep 2012

Responsibilities included promoting features of client products and services through marketing campaigns and events. Attended events and trade shows to promote new products. Exceeded monthly sales targets. Responsibilities included promoting features of client products and services through marketing campaigns and events. Attended events and trade shows to promote new products. Exceeded monthly sales targets.

Market Researcher

• Nov 2011 - Jan 2012

Marketing Internship: Day to day involvement with client projects included questionnaire design, liaison with project management, data analysis, development of recommendations, and assisting in preparation of findings for clients such as Disney, Nissan and Dabao. Marketing Internship: Day to day involvement with client projects included questionnaire design, liaison with project management, data analysis, development of recommendations, and assisting in preparation of findings for clients such as Disney, Nissan and Dabao.

Shift Supervisor

• Dec 2007 - Nov 2011

Responsibilities included managing shifts, daily cash flow reporting, customer service, controlling labour, setting up new drink promotions and sales targets. Responsibilities included managing shifts, daily cash flow reporting, customer service, controlling labour, setting up new drink promotions and sales targets.