Experience

Pinnacle Employee Services
• United States
• Human Resources Services
• 1 - 100 Employee
• Payroll Administrator

  • Jun 2022 - Present

PEACE, Inc.
• Technology, Information and Internet
• 1 - 100 Employee
• Payroll Specialist

  • Dec 2020 - Feb 2023


Bank of America

• United States
• Banking
• 700 & Above Employee

• Client Service Representative

  • Jun 2020 - Nov 2020

  Assist clients accounts for maintenance, help give advice and guidance to solve financial difficulties, dealing with confidential information, filing fraud and billing disputes, able to identify suspicious activity from merchants and clients, have impeccable amounts of empathy since almost every caller is reaching out to us because they have problems and are upset, self sufficiency in working from home and (for me) training as well, provide top of the line customer services skills, de-escalate difficult situations, make sure our clients know they are appreciated and we are here for them in the difficult times we are currently facing, make clients feel at ease when there are panicking over their accounts, and build strong relationships so they continue to build a great relationship with BOA. I left this position due to relocation. Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Mar 2018 - May 2020

  I was responsible for conducting transactions for clients, de-escalating difficult situations with clients, creating a positive upbeat work environment, able to complete multiple tasks at once, working fast and efficient while building client relations, filing paper work, assisting co-workers, meeting sales goals, fulfilling client needs and providing different routes to better their financial needs, and problem solving in difficult situations while making the client feel important, showing appreciation for banking with us. Show less



RITE AID

• Retail
• 700 & Above Employee

• Shift Manager

  • Aug 2015 - May 2019

  In this position I assisted customers as being a cashier, completed office work, put out truck, reset planograms, was in charge of the safety and efficiency of coworkers, cleaned, helped and built bonds customers, updated freshness or consumable products, applied and removed sale signs, and led a team of coworkers. In this position I assisted customers as being a cashier, completed office work, put out truck, reset planograms, was in charge of the safety and efficiency of coworkers, cleaned, helped and built bonds customers, updated freshness or consumable products, applied and removed sale signs, and led a team of coworkers.