Experience

Senior Citizens United Community Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• SHIP Coordinator

  • Jul 2023 - Present



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Cafe Manager

  • Jul 2018 - Jul 2023

  • Reviews financials such as P&L (profit & loss), product mix, category sales, waste and gross margin reports in order to maximize our sales and profitability. • Manage cafe inventory levels by tracking trends, both seasonal and social media, to ensure maximum efficiency in placing orders. • Leads my store café in consistent sales generation, constantly beating our previous records of sales and regularly ranking in the top three performing stores in the district for comparative sales. • Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution and evaluation of store inventory and forecasting sales. • Wrote the schedules for the entire café, working around multiple conflicts and requests for time off. • Proactively collaborates with other café managers in the district to solve immediate issues that come up in the store and set long-term goals for the café. • Interview and hire baristas that will provide an optimal shopping experience for our customers. • Trained other café managers at the request of the Café Market Leader to convey the best practices put in place at my store during my tenure as manager. • Purposely cultivate an inclusive environment in my team, encouraging all employees to feel comfortable sharing ideas and improvements. • Presents creative ideas and collaborates in meetings with the Store Manager and Café Market Leader in forecasting and future trajectory of the store. • Ensure compliance with cafe standards as it pertains to safety, customer communications, and all store operations through employee training and reskilling as needed on an individual basis. • Delivers the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations. Ensures a vibrant cafe by skilled delegation and training of employees to presentation and cleanliness. Show less



ALDI USA

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Jul 2013 - Jun 2018

  • Understood the overarching company strategy, communicating and modeling the core values of consistency, simplicity, and responsibility to create a sense of teamwork and membership among employees. • Provided exceptional customer service, assisting customers with their shopping experience and handling customer concerns to ensure an appropriate resolution. • Conducted store inventory counts, maintaining and monitoring inventory for accuracy, and achieving balanced stock levels through appropriate product ordering to minimize losses. • Merchandised products neatly to maximize sales, always maintaining store cleanliness standards and proper store signage. • Collaborated with team members and communicated clearly to the store management team, following all established company policies and procedures while upholding the security and confidentiality of documents and data. • Trained new employees in all aspects of the job for multiple stores throughout the year, typically five to ten new hires at a time. • Provided a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order. • Consistently passed tests on produce memorization to guarantee best practice and efficient processing. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jul 2012 - Jun 2013

  • Prepared and trained employees on the preparation of food and beverages to standard recipes or customized for a personalized customer experience.• Engaged with customers, discovering, and responding to customer needs through clear and pleasant communication.• Met store operating policies and standards, including store inventory management to place efficient product orders, cash handling, and store safety and security.• Delegated tasks to other employees and coordinated the workflow of shifts throughout the workflow to ensure maximum efficiency. Show less

• Barista

  • Oct 2011 - Jul 2012



Target

• United States
• Retail
• 700 & Above Employee

• Barista

  • May 2009 - Sep 2011