Experience

Whistler Sport Legacies

• Canada
• Spectator Sports
• 1 - 100 Employee

• Manager, Whistler Athletes' Centre

  • Feb 2018 - Present

  Represent and model the organization’s mission, vision, and values Develop Whistler Athletes’ Centre (WAC) business initiatives Champion and ensure adherence to all corporate policies, procedures, and contribute to the development of WAC policies and procedures; responsible for the overall guest service philosophy and service consistencies Develop the WSL business plan Circulate information to WAC staff relating to WSL operations Carry out WAC daily operations Establish and enhance relationships with client groups Deal with daily operations of tenant spaces including tenant lease agreements Foster a strong culture of health and safety; work with Human Resources to ensure that all WorkSafe BC and BC Safety Authority requirements are being met Ensure software/hardware systems are current including the integrity of the accommodation booking system and database Prepare reports and budgets for Senior Leadership Team Carry out Whistler Sport Legacies’ customer service philosophy: AIM (all interactions matter) Assist team with other duties as assigned or needed Manage and provide leadership to colleagues/teams with emphasis on orientation and training; adherence to WSL policies and procedures; Succession planning Responsible for recruiting a high performing teamLead Orientation plus job specific and safety trainingOversee day-to-day duties of Supervisors and departmentsMentor and train SupervisorsDevelop training opportunities for departmental colleaguesEnsure venue operations are optimum Provide regular feedback to colleagues Lead weekly meetings Take personal accountability and for actions, and initiate creative solutions On site expert requiring knowledge of operations and being able to answer all questions about the Resort, each venue, and WSL Develop, monitor, and report on guest feedback Ensure consistent high level of service to enhance the guest experience

• Supervisor - Whistler Athletes' Centre

  • Jun 2013 - Feb 2018

  Support Whistler Athletes’ Centre operations and deliverables Schedule, delegate, train and support Guest Services and Housekeeping colleagues Oversee COR Safety Audit Supervise a team of 20+ colleagues with emphasis on recruitment & selection; orientation & ongoing training; performance management and conflict resolutionSuccession planningManage sport partner and tenant lease agreementsAdministrative duties including preparation of reports, policy writing and updates



WORCA - Whistler Off Road Cycling Association

• Canada
• Spectator Sports
• 1 - 100 Employee

• Director Of Advocacy

  • Sep 2018 - Sep 2019

  Help to achieve WORCA's strategic goal of increasing and diversifying membership and volunteers, growing to 2,000+ membersAdvocate for greater equity, diversity and inclusion for trail useProvide input on all aspects of the organizationFind sponsorship opportunitiesAssist with WORCA related events and activities whenever possibleAssist other directors when necessary

• Director of Trails

  • Sep 2015 - Sep 2018

  Manage Funding applicationsProject reporting - to Mayor, Council and stakeholdersManage stakeholder interestsFind sponsorship opportunitiesPlan and organize trail days/nights throughout the yearMaintain existing relationships with Whistler’s businesses, organizations and donors, whom all support and sponsor trail daysChair the Trails CommitteeOversee the organization and budgeting of the annual trail maintenance and building programAssist with hiring and managing WORCA's trail builders Keep the Board of Directors up to date on all trail related developments and challengesAssist other directors when necessary



Mountain Biking British Columbia

• Social Media Contact

  • Oct 2011 - May 2015



Bike Parks BC

• Social Media Contact

  • Oct 2011 - May 2015



WORCA - Whistler Off Road Cycling Association

• Canada
• Spectator Sports
• 1 - 100 Employee

• Mountain Bike Coach

  • Jul 2011 - Aug 2013



Hilton Whistler Resort & Spa

• Canada
• Hospitality
• 1 - 100 Employee

• Manager in Training

  • Sep 2011 - Jun 2013



Whistler Sport Legacies

• Canada
• Spectator Sports
• 1 - 100 Employee

• Guest Services at Whistler Athletes' Centre

  • Nov 2010 - May 2011

• Guest Services/Rental & Retail

  • Nov 2010 - Apr 2011



Private Family

• Child Care

  • Oct 2007 - Sep 2009



Trailfinders

• United Kingdom
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Team Leader/ Asst. Supervisor

  • Aug 2005 - Aug 2007

• Reservations Consultant

  • Jan 2003 - Aug 2005



Kumuka Worldwide

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel/Reservations Consultant

  • Feb 2001 - Dec 2002



RCI Southern Africa

• Exchange Consultant

  • Jan 1998 - Dec 2000