Experience

The Midcounties Co-operative

• Interim ITIL Change Manager

  • Feb 2017 - Present

  ITIL Change Analyst for Midcounties Co-operative managing IT change for Co-operative Food, Co -operative Energy, Co-operative Travel, and Co-operative Pharmacy.Certified:ITIL Transition Management ITIL Service Operations ITIL Foundation



BT

• IPTV Support Specialist

  • Nov 2012 - Aug 2013

• Broadcast Engineer

  • Mar 2012 - Nov 2012

• Complex Enablement Team Member

  • Jan 2011 - Feb 2012

• Project Management

  • Jul 2010 - Dec 2010



British Telecom Professional Services

• Migration Controller

  • Mar 2007 - Jul 2010

  Was responsible for the migration of various high profile platforms within BT including Voice and Broadband 21CN customers, Router Migration and Legacy systems. Managed a number of international migrations for AT&T and other European blue-chip companies.Collaborated on key projects for high profile clients such as the New York Times, Santander, RBS and EWS Rail.Undertaken basic Cisco training to physically migrate customer circuits from the 7200 routers to the new 10K… Was responsible for the migration of various high profile platforms within BT including Voice and Broadband 21CN customers, Router Migration and Legacy systems. Managed a number of international migrations for AT&T and other European blue-chip companies.Collaborated on key projects for high profile clients such as the New York Times, Santander, RBS and EWS Rail.Undertaken basic Cisco training to physically migrate customer circuits from the 7200 routers to the new 10K routers.Managed the 21CN migrations to transfer customers from BT's legacy Voice platform onto the new 21CN network. Lead each 12 hour physical migration liaising with and instructing over 20 delivery agents. Oversaw the smooth operation of the migration process, responding to associated conflicts Show more Show less



BT

• Diagnostic Specialist/ Team Leader

  • Sep 2005 - Mar 2007

  Diagnostic testing and repair of broadband faults. Team Leader assisting team members with queries and contacting customers to resolve complaints.