Technical Writer/Proposal Writer

• Feb 2022 - Present

Technical Writer

• Nov 2020 - Feb 2022

INDUSTRY - CYBER SECURITY DEPARTMENT - CYBER DEFENSE -> CYBER SECURITY OPERATIONS CENTER - Create Concept of Operations (ConOps), Standard Operating Procedures (SOPs), How to Guides, Incident Response Plan (IRPs), Playbooks, Low/High-Level Design documents, Root Cause Analysis documents, amongst others for both internal and external clients. - Prepare internal monthly, quarterly, and annual reports. - Prepare Executive reports for clients in collaboration with members of the SOC team and the Marketing team. - Prepare Technical and Marketing presentation decks for internal and client presentations. - Create client resources and educational and training material, general and technical overviews. - Update and maintain generic content for proposals. - Update and maintain technical templates and documents on SharePoint. - Maintain document workflow on JIRA. - Create and update internal and external employee CVs and profiles in the repository. - Build, update, and maintain Organizational charts, IRP Plan diagrams, Playbook Diagrams, and generic diagrams in Visio. - Review and quality check of documents. Show less

Technical Writer/ Proposal Writer

• Jan 2019 - Nov 2020

INDUSTRY - CYBER SECURITY DEPARTMENT - BID MANAGEMENT - Create Technical, Commercial, and Consulting proposals based on RFPs, RFTs, and RFQs. - Ensure proposals are in line with RFP requirements - Write and edit proposal for readability, consistency and appropriate tone describing company capabilities, management approach and previous relevant experience/performance. - Collaborate with Subject Matter Experts, Technical, Pre-sales and Sales team to develop and write technical and management content for responses which are compliant with the proposal requests. - Create template adhering to company branding policies to maintain a standard format - Edit and proofread proposals to ensure accuracy, clarity, readability, and consistency - Coordinate the delivery of document to ensure the deadlines are met - Manage inventory for images, CVs of the team, General Content, Terms and Conditions, and Contact details of the company and employees Show less

Freelance Technical Writer

• Mar 2018 - Aug 2018

INDUSTRY - TRAVEL MANAGEMENT DEPARTMENT - INFORMATION TECHNOLOGY * Create online help manual from scratch for Technical staff, Business and leisure customers of Musafir.com * Plan and develop document structure to maintain consistency throughout the guide * Interact with Product Owners and SMEs to understand and gather a better knowledge of the portal features to be able to develop clear and concise content * Convert complex technical data into user-friendly language * Maintain a consistent voice throughout the document * Re-review document to minimize error * Attend periodic review meetings with CTO and update the document with review comments * Add appropriate images to the document corresponding to the various screens of the Musafir UI Show less

Technical Writer/Instructional Designer

• Sep 2013 - Sep 2015

INDUSTRY: INFORMATION TECHNOLOGY DEPARTMENT - SOFTWARE DEVELOPMENT AND SERVICES DOMAIN: ERP Application and portal, Finance and Wealth Management As a Technical Writer, my responsibilities include: * Create, modify/update and maintain technical documents * Research, analyze, and determine the needs of end-users of technical documentation * Collaborate with technical staff and SMEs to understand products and develop a clear and concise document * Convert complex technical concepts into easy-to-understand document * Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience * Create appropriate assets (images, animations etc) in order to produce the required documents (Online help, FAQ's, User manual/guides, Audio) in line with end-user expectations and internal norms * Maintain a consistent functional presentation voice throughout the technical document by adhering to standards and style guides * Review and peer review to ensure error-free documentation * Develop instructor-led training materials for the niche audience As an Instructional Designer, my responsibilities include: * Work with SMEs to identify learning objectives * Develop and structure content as per objectives * Ensure the integrity and correctness of the content * Consider and incorporate feedback from the ID in the following aspects of content development: alignment with learning objectives, learner engagement, interactive learning elements, and assessment. * Use a standard template or create/modify existing template for developing the storyboard * Follow the outline, design layout and standards set for project development * Adhere to style guides and standards to maintain consistency * Effectively interact with GDs and programmers to develop appropriate ID materials * Proofread the storyboard/ document to check for errors. Perform self-review and peer review. Show less

Online Reporter

• Dec 2012 - Jul 2013

Responsibilities: * Write news articles on topics including politics, entertainment, technology, sports, and crime among various others * Research before writing articles to maintain credibility * Editing and reviewing articles before it goes for Editor review * Meet deadlines in submitting news article Responsibilities: * Write news articles on topics including politics, entertainment, technology, sports, and crime among various others * Research before writing articles to maintain credibility * Editing and reviewing articles before it goes for Editor review * Meet deadlines in submitting news article

Freelance Content Writer

• May 2011 - Jan 2012

Responsibilities: * Write articles for blogs and career websites on a wide range of topics including science and technology, health, art, and academics * Translate articles from regional language to English Responsibilities: * Write articles for blogs and career websites on a wide range of topics including science and technology, health, art, and academics * Translate articles from regional language to English