Experience

Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• IT Support Manager/Vendor Contracts

  • Feb 2016 - Present

  - Responsible for the Service Desk Team that looks after the IT needs of Paymark internal staff and contractors. - Establish policies designed to ensure consistent service performance and evaluate feedback to develop quality improvement processes- Monitor and manage strategic vendors to meet and exceed contractual obligations and service performance expectations - Drive continuous value, innovation and efficiencies through key vendor relationships - Manage and monitor budgeting requirements and reporting processes and activities



Paymark

• New Zealand
• Financial Services
• 1 - 100 Employee

• Team Leader - Infrastructure Support

  • Feb 2012 - Feb 2016

  - Led a team of 7 permanent staff plus contractors responsible for the availability, security and reliability of Paymark’s infrastructure environment installed in HQ and two data centres. There are 75,000 merchants and over 110,000 EFTPOS terminals connected to the network. - Manage infrastructure issues with formal process in place. Handle incident response and escalation procedure to ensure timely and effective resolution of faults in accordance with SLA- Improve team performance by creating a good environment and providing clarity on key priorities of the team - Coordinate all key activities of the whole IT Department to ensure organizational compliance such as PCI-DSS



healthAlliance

• New Zealand
• Hospitals and Health Care
• 400 - 500 Employee

• Voice and Data Networks Team Leader

  • Mar 2007 - Oct 2011

  - Lead a team of six staff managing the voice and data networks of Waitemata DHB and Counties DHB hospitals including all their community sites consisting of 40 sites and more than a hundred dental sites.These involve 10,000 users across all the sites. - Plan, design and implement a robust and secure network according to the bandwidth requirements. - Assist the Infrastructure Manager in strategic planning and budget development in line with the expected network requirements. - Lead a team of six staff managing the voice and data networks of Waitemata DHB and Counties DHB hospitals including all their community sites consisting of 40 sites and more than a hundred dental sites.These involve 10,000 users across all the sites. - Plan, design and implement a robust and secure network according to the bandwidth requirements. - Assist the Infrastructure Manager in strategic planning and budget development in line with the expected network requirements.



Asian Development Bank (ADB)

• Philippines
• International Trade and Development
• 700 & Above Employee

• Associate Data Communication Analyst

  • Sep 2002 - Feb 2007

  - Supervise the Network team to ensure availability, security, reliability and fast network connectivity of users - Plan, implement and maintain LAN/WAN environment of ADB consisting of more than 2000 users in HQ, more than 100 mobile users and 26 remote offices worldwide; - Provide technical leadership in all aspects of data communication, monitor, asses and recommend improvements on LAN/WAN infrastructure to meet client requirements and expectations, on time and within budget; - Evaluate network infrastructure requirements and recommend purchases in line with short and long-term objectives



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Network Engineer

  • May 1998 - Jun 2002



Infocom Technologies Inc

• Network Operations Engineer

  • Mar 1997 - May 1998



China Bank PH

• Philippines
• Banking
• 700 & Above Employee

• Equipment Control Engineer

  • Aug 1995 - Feb 1997