Experience

Bulb

• United Kingdom
• Utilities
• 200 - 300 Employee

• Operational Specialist

  • Jun 2022 - Present



FCA

• United States
• Architecture and Planning
• 100 - 200 Employee

• Operational Specialist

  • Apr 2022 - Jun 2022



So Energy

• United Kingdom
• Utilities
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2021 - Mar 2022

  Handling inbound calls from new and existing customers Responding to customers emails in a timely manner Dealing with faults and troubleshooting problems Meeting monthly KPI’s Providing information on customers accounts Billing and payment Handling inbound calls from new and existing customers Responding to customers emails in a timely manner Dealing with faults and troubleshooting problems Meeting monthly KPI’s Providing information on customers accounts Billing and payment



Eco Target Ltd

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Account Manager

  • Aug 2019 - Aug 2021

  Eco 3 scheme offering free loft insulation and heating upgrade Eco 3 scheme offering free loft insulation and heating upgrade



RCIB Insurance Racing

• United Kingdom

• Insurance Agent

  • Aug 2017 - Jul 2019

  •Setting up customers car insurance policies •Dealing with customers complains in relation to their policies •Taking inbound and outbound calls on a daily basis •Keeping up with monthly/daily KPI Targets •Advice and guidance for customers on the products we offer •Day to day administrators duties and supporting the sales department •Setting up customers car insurance policies •Dealing with customers complains in relation to their policies •Taking inbound and outbound calls on a daily basis •Keeping up with monthly/daily KPI Targets •Advice and guidance for customers on the products we offer •Day to day administrators duties and supporting the sales department



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Outbound Sales Representative

  • Nov 2015 - Jul 2017

  •Placing customers mobile phone/sim only contracts on daily basis •Keeping up with monthly/daily KPI Targets •Refresher training sessions in relation to placing orders for new and existing employees •Making outbound calls to existing customers in relation to their contract •Placing customers mobile phone/sim only contracts on daily basis •Keeping up with monthly/daily KPI Targets •Refresher training sessions in relation to placing orders for new and existing employees •Making outbound calls to existing customers in relation to their contract



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Consultant

  • Aug 2008 - Apr 2014

  •Dealing with customers queries in relation to accounts and upgrades •Taking bill payments and upfront cost for mobile phone contract •Dealing with customers complains and finding resolutions to solve the complaint •Meeting daily and monthly KPI targets •Dealing with customers queries in relation to accounts and upgrades •Taking bill payments and upfront cost for mobile phone contract •Dealing with customers complains and finding resolutions to solve the complaint •Meeting daily and monthly KPI targets