Nima Razzaghi
Retention Representative at SinglePoint Group International Inc- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Persian Native or bilingual proficiency
-
English Native or bilingual proficiency
-
Turkish Professional working proficiency
Topline Score
Bio
Credentials
-
Advanced Google Analytics
Google analyticsFeb, 2023- Nov, 2024 -
Google Ads Search Certificate
Google Digital Academy (Skillshop)Feb, 2023- Nov, 2024 -
Google Analytics for Beginners
Google analyticsFeb, 2023- Nov, 2024 -
Google Tag Manager Fundamentals
Google analyticsFeb, 2023- Nov, 2024 -
International Train the Trainers (ITtT)
AIESECAug, 2016- Nov, 2024 -
Certificate of Achievement- National Leadership Development Skills
AIESECMay, 2016- Nov, 2024 -
Online Marketing
Iran Management Consultants Association (IMCA)May, 2016- Nov, 2024 -
Certification of Participation IDEATROPHY 2015
UnileverDec, 2015- Nov, 2024
Experience
-
SinglePoint Group International Inc
-
Canada
-
Outsourcing and Offshoring Consulting
-
100 - 200 Employee
-
Retention Representative
-
Jul 2023 - Present
- Conducted thorough customer needs analysis and provided in-depth explanations of product features and benefits to address customers' concerns and enhance retention levels effectively.- Utilized strong negotiation skills to retain customers by offering appropriate credits and tailored solutions, resulting in a significant reduction in customer churn.- Efficiently managed a high volume of incoming calls while maintaining a positive and customer-centric approach, ensuring a seamless experience for each caller.- Consistently achieved and surpassed company and personal targets for customer retention, demonstrating a results-oriented and goal-driven approach.- Adhered strictly to company procedures and maintained a meticulous record of customer interactions in the CRM system, enabling the team to access valuable insights for informed decision-making and improved customer experiences. Show less
-
-
Customer Service and Sales Representative
-
Jan 2023 - Jul 2023
- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid, and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines, and policies- Take the extra mile to engage customers- Achieve more than 90% in QA scores Show less
-
-
-
Sayan Electric
-
Iran
-
Appliances, Electrical, and Electronics Manufacturing
-
1 - 100 Employee
-
Marketing Expert
-
Sep 2016 - Nov 2022
- Developed social media marketing strategies to help brand the company and increase sales. - Tracked, analyzed, and reported on marketing program results. - Evaluated and reported campaign performance to relevant stakeholders and leaders across the organization. - Worked closely with customers to determine appropriate marketing offerings and strategies for business needs. - Prepared proposals for B2B customers. - Prepared sales channel incentive promotion plans for different layers. - Prepared sales forecast reports to plan for production and expected income. - Assessed projects against budgets and timelines, keeping team and assignments on task. - Made production planning regarding sales and inventory - Increased market share in 6 main strategic cities from 15% to 22% in one year - Increased company revenue by 18% in one year Show less
-
-
-
Huawei
-
China
-
Telecommunications
-
700 & Above Employee
-
Procurement Supervisor
-
Apr 2022 - Oct 2022
- Adjusted strategy for selecting suppliers- Committed market visits and onsite audits for supplier sourcing and selection- Prepared proposals, requested quotes, and negotiated purchase terms and conditions- Managed auctions to have healthy competition among suppliers- Prepared and issued purchase orders and agreements- Monitored supplier performance and resolved issues and concerns- Inspected and evaluated the quality of purchased items and resolve shortcomings- Analyzed industry and demand trends and supported senior management with the development and implementation of sourcing strategies- Developed specifications and requirements for products and services the business purchases- Completed performance evaluations and made reports- Created strategies for increasing supply chain efficiency- Made payments to vendors while maintaining the company’s budget- Reduced 5%-15% of company cost on each purchase due to market and target price Show less
-
-
Procurement Specialist
-
Nov 2021 - Mar 2022
- Purchase goods or services that meet the quantity and quality expectations of the organization- Evaluate and negotiate contracts with vendors- Track inventory and restock goods when needed- Stay up to date on industry trends and new products- Compare available goods with industry trends to determine appropriate pricing- Negotiate with suppliers to achieve target prices- Do onsite audits to check suppliers if meet company guidelines- Added at least 2 suppliers in each category to build healthy competition among suppliers and increase bargaining power Show less
-
-
-
RighTel
-
Iran
-
Telecommunications
-
700 & Above Employee
-
Pricing and Tariff Expert
-
Aug 2020 - Nov 2021
- Analyzed pricing data from industry standards, previous sales trends, and competitors and reported data to decision-makers - Identified marketing strategies to increase profits - Developed measurement tools to identify changing market trends - Identified appropriate sales and clearance prices to increase customer traffic - Compared sales trends to previous periods and determine the cause for the decrease or increase - Did calculation of costs and benefits of plans - Customer behavior analysis - Created bundle packages regarding customer segments and needs - Planned seasonal and occasional packages - Increased 2% company revenue in particular months by creating temporary plans to meet the monthly targets Show less
-
-
-
Panasonic MEA
-
United Arab Emirates
-
Appliances, Electrical, and Electronics Manufacturing
-
100 - 200 Employee
-
Marketing Coordinator
-
Nov 2017 - Jul 2018
- Planning for marketing activities in category - Product bench marking - Market Analysis for products from time to time - Province Market visits - Attending Seminars and new product launching in provinces - Monthly Sales report - Business Plan set up between Panasonic & Distributors - Business Plan meeting preparation - Market demand / share data analysis - Products / Price map of all competitors - Products Benchmark - Partners' sales data collection on weekly basis Internal office jobs - OTPSI (Order, Purchase and Sales) preparations - Accumulative sales reports - Ads & Promotion preparations, market situation report, competitors situation report - Analyze promotion and campaign reports - Arrangement of visitors schedule - Market visit - Assisting dealer seminars - Assisting road shows and products exhibition Show less
-
-
-
SISARV Marcom Agency
-
Spain
-
Advertising Services
-
1 - 100 Employee
-
Digital Marketing Specialist
-
Apr 2016 - Oct 2017
- Planned and executed all web, social media, and displayed advertising campaigns. - Designed, built, and maintained the company's social media presence. - Reported the performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). - Identified trends and insights and optimizes spend and performance based on the insights. - Brainstormed new and creative growth strategies through digital marketing. - Collaborated with internal teams to create landing pages and optimized user experience. - Identified critical conversion points and drop off points and optimizes user funnels. - Collaborated with agencies and other vendor partners. Show less
-
-
-
AIESEC
-
Canada
-
Non-profit Organizations
-
700 & Above Employee
-
VP of Marketing
-
Sep 2015 - Aug 2016
Volunteer Job - Prepared ads for volunteer projects to be posted on social media (Facebook mostly) - Managed creative team to come up with solutions in order o hire volunteers for projects - Made video marketing to engage university students - (https://www.youtube.com/watch?v=X2dYc-TX4yw) - Negotiated with companies to define projects for volunteers - Interviewed volunteers for various projects Volunteer Job - Prepared ads for volunteer projects to be posted on social media (Facebook mostly) - Managed creative team to come up with solutions in order o hire volunteers for projects - Made video marketing to engage university students - (https://www.youtube.com/watch?v=X2dYc-TX4yw) - Negotiated with companies to define projects for volunteers - Interviewed volunteers for various projects
-
-
Education
-
2015 - 2017
Amirkabir University of Technology - Tehran Polytechnic
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2010 - 2015
Shahid Beheshti University
Bachelor of Science (BS), Electrical Engineering Technologies/Technicians
Community
