Specialist

• Jun 2019 - Present

Customer Service Specialist

• Jul 2017 - Jun 2019

Operations with bank accounts, transactions, deposit boxes, money transfer systems - Surveillance and check-up of customer database of the branch on a regular basis - Reporting and correspondence regarding deposit boxes - Check up and execution of check withdrawals - Exchange operations above 15000 AZN based on client applications - Cash and non-cash operations with POS-terminals - Consultation on all aspects of banking operation for legal entities - Opening bank accounts for legal entities and sole entrepreneurs - Execution of transfers according to the contacts, invoices and customs declarations. - Handling of online and phone enquires - Training of new staff members Show less

Assistance in promoting start-up company

• Sep 2016 - Jun 2017

Attracting new business partners - Doing sales promotions (website ,social media, google adv., advertising leaflets and etc.) - Dealing with contracts - Compiling financial reports on profit and loss Attracting new business partners - Doing sales promotions (website ,social media, google adv., advertising leaflets and etc.) - Dealing with contracts - Compiling financial reports on profit and loss

Bank product management specialist

• May 2014 - Jun 2016

Analyzing bank business processes- Advising the manager on optimization issues- Training Branch Specialists on SAP modules- Developing banking products and piloting them using the new software (SAP)- Supporting branches to use the new system

Member of Change Management Group (CMG)

• Apr 2013 - May 2014

Implementing SAP, CRM, CMS, LM, AM, DM modules, GNI loan and Collateral modules.- Assisting the branch specialists (32 branches, 400 employers)- Training branches on change management

Cashier-Operationist

• Sep 2012 - Jan 2013