Experience

GraVoc

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Support Engineer Level 2

  • Mar 2022 - Present

  Implement and maintain system, install new networks, and makes modifications to client network systems as required – local and area wide. Configure and support internal and/or external networks Troubleshoot and assist clients with any network or infrastructure difficulties Perform diagnostic tests to ensure integrity of client systems Evaluate client systems/needs to analyze, design, recommend, and implement system changes Install & configure firewalls, routers, and switches to maximize network efficiency and security Project Work Manage and assist with project execution to ensure adherence to budget, schedule, and scope. Customer Support Services Collaborates with customers to resolve issues to network infrastructure, SW apps and and hardware. Collaborates with other third-party vendors and services providers to resolve issues related to network infrastructure and software applications. Investigates network issues and identifies their source; determines possible solutions; tests and implements solutions and/or makes recommendations for infrastructure upgrades/migrations, new technology, etc. Maintains (via training and certification) knowledge of operating system and application software to provide high-quality support to customers Promptly document issues and requests from customers during ticket submission and during support activities Customer visits as required by agreement or by schedule Respond, resolve, and escalate tickets to Tier 3 while assisting next tier support with escalated tickets Maintain and monitor end-user workstations and productivity on local area network Maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements Assist in project tasks and implementations of information systems Show less



Well Done Services LLC

• United States
• Facilities Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2018 - Present

  Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Identify and address problems and opportunities for the company. Support worker communication with the management team. Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Identify and address problems and opportunities for the company. Support worker communication with the management team.



Winter Hill Bank

• United States
• Banking
• 1 - 100 Employee

• Information Technology Generalist

  • Jul 2019 - Feb 2022

  Provide general support to users in all areas of PC usage including applications, systems and hardware, including mobile devices.Troubleshoot and quickly resolve issues.Maintain current knowledge of IT standards and practices as applicable to the banking industry.Monitor and support Winter Hill Bank’s LAN/WAN network including maintenance of router and switch configurations.Setup and installation of computer equipment and systems.Maintenance of the Bank’s electronic message center.Coordinate third-party maintenance for network hardware, software, and telecommunications services.Prepare and maintain documentation of network configurations and cabling layouts.Perform regularly scheduled system tasks including system back-up and test restorations, PC and server patch management, production software updates, preparation of management reports and database maintenance in accordance with bank policies and procedures.Identify, define and accurately document all detected / reported problems and support activities into the IT service request tracking system.Assist in the development and implementation of IT policies and procedures.Assist in the research and implementation of IT system enhancements, new and existing.Assist in the planning and presentation of IT training and meetings at all levels of the organization.Assist in ensuring the Bank’s adherence to current State and Federal regulatory requirements.Assist in the preparation of regulatory and audit documentation requests. Record minutes of ITLC committee meetings. Show less

• Assitant Branch Manager

  • Jul 2018 - Jul 2019

  Manage daily operations of branch in the absence of Branch Manager.Assist Branch Manager in implementing business development strategies. for assigned branch.Provide warm, friendly and welcoming atmosphere for both employees and customers.Provide quality and exceptionally services to customers.Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description.Assist Branch Manager to operate the branch in line with company procedures and policies.Ensure that the branch personnel comply with federal and state laws.Maintain operational standards to provide an excellent working environment for employees.Ensure operational excellence and integrity of the branch.Develop action plans to enhance operational controls and optimize customer service.Assist in performance appraisals, promotions, and compensation activities for employees. Show less



Capital Contractors, A portfolio company of Palladium Equity Partners

• Facilities Services
• 1 - 100 Employee

• Account Supervisor

  • Sep 2017 - Jul 2018

  Assist account managers with business growth by managing existing accounts. Train and assist over 30 employees with daily procedures while abiding to company policy Coordinate and execute 30 weekly apartment turn over cleans. Work with property management team to deliver all units to residents on required date. Assist account managers with special projects coordinating and executing them to company standards. Increased revenue by 13% in first 6 months of account supervising of failing accounts. Assist account manager with daily and inspections and taking corrective action where needed Show less



InComm | Agent Solutions

• Territory Sales Representative

  • Jan 2009 - Sep 2017

  •Assist market managers with business growth by locating 25 new store fronts quarterly by researching demographics and market potential • Train and assist over 250 dealers and 112 corporate employees with daily procedures while abiding to company policy • Visit over 40 dealers on a weekly basis to discuss market trends and analyze customer interactions. • Oversee and conduct over 34 monthly change orders on Metro PCS self servicing machines in the Connecticut, Rhode Island, New Hampshire and Massachusetts markets • Excel in customer service with a 100% satisfaction rate, and answer all inquires within a 24 hour period. Show less



Micro Computers

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Shop Tech

  • Jan 2005 - Jan 2009

  Acquired exceptional ability to follow business procedures while opening and closing the store • Interviewed, hired and trained employees to provide highest quality of computer repairs and customer service • Acted as a liaison between vendors, customers and general manager • Initiated time saving recommendations for work needed to be accomplished in 24 hours • Created marketing tactics and business analysis for over 20 local and national contracts to help grow sales • Increased computer and cell phone sales by 80% within the first fiscal year and averaged a growth of 20% for the following two years Show less