Experience

Netcare Technology

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2022 - Present

  As a Customer Success Manager for Netcare Technology, I am dedicated to ensuring that my clients receive the highest level of service and support. I work closely with customers to understand their unique needs and goals, and develop customized solutions that drive business success. My strong technical background in IT and excellent communication skills allow me to bridge the gap between technical teams and business stakeholders, ensuring that projects are delivered on time and within budget. My experience in account management, customer service and ITIL framework enables me to proactively identify and resolve potential issues before they become problems and identify upselling opportunities. I am passionate about creating long-term partnerships with my clients and helping them achieve their full potential

• vCIO

  • Mar 2017 - Jan 2023

  As virtual CIO (vCIO) I provide strategic IT advice and guidance.Assess clients' current IT infrastructure and identify areas for improvementDevelop and implement IT roadmaps that align with clients' business goalsManage and oversee IT projects from start to finish, ensuring they are delivered on time and within budgetAct as a liaison between clients and technical teams, ensuring that projects are executed successfullyProvide IT security and risk management advice to clientsStay current on industry trends and emerging technologies, and provide recommendations to clients accordinglyProvide regular IT performance reports to clientsProvide IT budget and cost management recommendationsContinuously monitor and improve client satisfaction

• Sales Manager

  • Jul 2013 - Mar 2017

  As a Sales Manager for Netcare, I was responsible for driving revenue growth and building strong relationships with key clients. My key responsibilities include: Develop and implement effective sales strategies that drive revenue growth Act as the primary point of contact for clients and provide ongoing support and guidance Build and maintain strong, long-term relationships with clients Understand clients' unique needs and goals, and develop customized solutions that drive business success Act as a liaison between clients and technical teams, ensuring that projects are executed successfully Provide regular performance reports to clients Continuously monitor and improve client satisfaction Proactively identify and resolve potential issues before they become problems Identify upselling opportunities and work with sales team to close them Stay current on industry trends and emerging technologies, and provide recommendations to clients accordingly.Throughout my tenure at Netcare, I have been successful in achieving and exceeding sales targets, and consistently achieving high levels of customer satisfaction. I have developed a reputation as a trusted advisor to my clients and have been instrumental in building long-term partnerships with key accounts. My technical background in IT, combined with my excellent communication and negotiation skills, allows me to effectively communicate the value of our MSP services and close deals with key stakeholders. I am a strategic thinker and problem solver, always looking for new opportunities to grow the business and exceed sales targets.

• Senior Account Manager

  • Aug 2006 - Jul 2013

  As a Senior Account Manager for Netcare, I was responsible for building and maintaining long-term relationships with key clients and driving revenue growth. My key responsibilities include: Act as the primary point of contact for clients and provide ongoing support and guidance Build and maintain strong, long-term relationships with clients Understand clients' unique needs and goals, and develop customized solutions that drive business success Act as a liaison between clients and technical teams, ensuring that projects are executed successfully Provide regular performance reports to clients Continuously monitor and improve client satisfaction Proactively identify and resolve potential issues before they become problems Identify upselling opportunities and work with sales team to close them Stay current on industry trends and emerging technologies, and provide recommendations to clients accordingly.I have been successful in achieving and exceeding sales targets, and consistently achieving high levels of customer satisfaction. I have developed a reputation as a trusted advisor to my clients and have been instrumental in building long-term partnerships with key accounts. My technical background in IT, combined with my excellent communication and leadership skills, allows me to effectively bridge the gap between technical teams and business stakeholders and ensure that projects are delivered on time and within budget.