Experience

City of Hallandale Beach

• United States
• Government Administration
• 100 - 200 Employee

• Telecommunications Analyst

  • Jan 2023 - Present



Ciy of Hallandale Beach

• Hallandale Beach, Florida, United States

• Information Technology Application Support Analyst

  • Oct 2018 - Jul 2023

  • Created step by step documents for End-users for reoccurring issues, along with how-to documentation for newly implemented software. Installed and configured software and hardware. • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Consistently met deadlines and requirements made through ticketing system, documenting procedures taken solve an issue, along with the results before closing out a… Show more • Created step by step documents for End-users for reoccurring issues, along with how-to documentation for newly implemented software. Installed and configured software and hardware. • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Consistently met deadlines and requirements made through ticketing system, documenting procedures taken solve an issue, along with the results before closing out a ticket. • Obtained a general understanding of software needed by users to answer and resolve any questions and concerns regarding said software involving, hardware and authentication related issues. • Evaluated and resolved Network problems in an efficient manner to minimize downtime. Trained and supported end-users with software, hardware, security and network standards and use processes. • Provided support remotely through remote desktop and other remote enabling software. • Imaged multiple PC’s via KVM switch during a remediation of virus breakout. • Installed drivers for specific peripherals (Printers, scanners etc.) Show less • Created step by step documents for End-users for reoccurring issues, along with how-to documentation for newly implemented software. Installed and configured software and hardware. • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Consistently met deadlines and requirements made through ticketing system, documenting procedures taken solve an issue, along with the results before closing out a… Show more • Created step by step documents for End-users for reoccurring issues, along with how-to documentation for newly implemented software. Installed and configured software and hardware. • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Consistently met deadlines and requirements made through ticketing system, documenting procedures taken solve an issue, along with the results before closing out a ticket. • Obtained a general understanding of software needed by users to answer and resolve any questions and concerns regarding said software involving, hardware and authentication related issues. • Evaluated and resolved Network problems in an efficient manner to minimize downtime. Trained and supported end-users with software, hardware, security and network standards and use processes. • Provided support remotely through remote desktop and other remote enabling software. • Imaged multiple PC’s via KVM switch during a remediation of virus breakout. • Installed drivers for specific peripherals (Printers, scanners etc.) Show less



MAN Energy Solutions

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Desktop Support Analyst

  • Jul 2019 - Feb 2020



Teavana

• United States
• Retail
• 300 - 400 Employee

• Supervisor

  • Aug 2016 - Jan 2018



Towne Park

• United States
• Hospitality
• 700 & Above Employee

• Driver

  • Jun 2015 - May 2016

  I provided assistants to the guests of Sheraton hotel, transporting them to and from the hotel and the Fort Lauderdale airport. Also helping guests with their luggage and giving them information on attractions near the hotel. I provided assistants to the guests of Sheraton hotel, transporting them to and from the hotel and the Fort Lauderdale airport. Also helping guests with their luggage and giving them information on attractions near the hotel.