Experience

Jabama.com

• Iran
• Internet Publishing
• 100 - 200 Employee

• Team lead of Listing Quality Assurance

  • Apr 2022 - Present

  - Creating Improvement Projects for Increasing Customers Satisfaction- Planning for Accommodations Photography Projects- Defining and Tracking KPIs and OKRs in Operation Team- Creating Guideline for Accommodation's Content QC- Training and Managing LQA Team- Working in cross-functional teams to improve Conversion Rate- Preparing and Monitoring the budget and Cashflow on a quarterly- Automating Tasks in a New Way in Collaboration with Technical Team- Designing Acquisition Funnel- Participation in Designing LQA-Related CS Process

• Content Quality Assurance Supervisor

  • Dec 2019 - Mar 2022

  - Creating Guideline for Accommodation's Content QC- Planning for Accommodations Photography Projects- Defining and Tracking KPIs and OKRs in Operation Team- Training and Managing LQA Team- Creating Improvement Projects for Increasing Costumers Satisfaction- Designing Acquisition Funnel



Digikala.com

• Iran
• Technology, Information and Internet
• 700 & Above Employee

• Listing Quality Assurance Supervisor

  • Apr 2017 - Sep 2018

  - Creating Various Guideline for Listing Content QC for Each Category- Facilitating Promotion and Campaign Processes- Defining and Tracking KPIs and OKRs in Operation Team- Training and Managing LQA Team- Creating Improvement Projects for Increasing Costumers Satisfaction- Participation in Designing CX Survey and Holding Focus Group Interviews

• Content Category Manager

  • Aug 2013 - Apr 2017

  - Launching 7 Categories: Perfume, Watch, Cosmetics, Personal Electrical Appliances andso on- Planning and Managing Data Entry of Products- Planning and Managing Creating Premium Content for Top Products- Collaboration with Commercial Team to Enhance Products Assortment andMerchandising- Collaboration with Supply Team to Select and Increase Stock of High Demand Products



RuffCut Studio

• Photographer

  • Jul 2012 - Dec 2012



Gohar Educational Institutions

• Founder and Manager

  • Nov 2011 - Aug 2012



Gaj Innovation Center

• Iran
• Information Technology and Services
• 1 - 100 Employee

• Academic Advisor

  • Aug 2009 - Jan 2011