Nilofer Pathan

Center Manager at Juice Salon and Academy
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Experience

    • India
    • Consumer Services
    • 1 - 100 Employee
    • Center Manager
      • Dec 2020 - Present

      Oversee daily salon operationsHire and train salon staff, as neededOrganize employees’ shifts, considering peak times and seasonalityOrder inventory and replenish stockArrange for regular maintenance services for all equipmentApply hygiene practices across available stationsEnsure all treatments meet high quality standardsMaintain staff records, including salaries and working schedulesPromote services, products and discounts on social media and in salonReceive payments from clients and track all transactionsKeep updated records of costs and revenues (e.g. daily, monthly and quarterly)Do Retail and consumption stock audit on monthly and bi weekly basisOffer discount packages to attract new customersProvide high customer service and seek for feedback (google reviews etc)

    • Thailand
    • Hospitality
    • 700 & Above Employee
    • Spa Supervisor
      • Nov 2018 - Nov 2021

      Ensure all areas of the Spa are kept clean and well maintained at all times.Ensure the guest experience is relaxing and in accordance with the standards.Ensure the health and safety of guests and employeesEnsure all spa, health club and wellness equipment is maintained in good working order at all times.Ensure that all stock and cash items are kept safely under lock and key.Able to handle any guest complaints or special requirements.Upsell the spa and wellness programs.Analyze and interpret the needs of clients and offer appropriate options, solutions Checking and overseeing all guest settlements like cash, CC, room settlements etcResponsible for the department training plan and conduct hands-on training for the new recruitment.Manage spa and salon inventory effectively, and follow purchasing standards to ensure audit complianceRaise store requisitions of all retail and operational items as and when required.

    • India
    • Hospitality
    • 700 & Above Employee
    • Guest Relations Executive
      • Oct 2014 - Apr 2017

    • United States
    • Individual and Family Services
    • Customer Service Executive
      • Jul 2012 - Oct 2014

    • India
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Esthetician
      • Jan 2012 - Jun 2012

    • India
    • Consumer Services
    • 400 - 500 Employee
    • Skin Practitioner
      • Dec 2006 - Apr 2010

    • Executive Secretary
      • Apr 2004 - Nov 2006

Education

  • MultiFit Prehab
    Yoga Fitness Trainer, Yoga Teacher Training/Yoga Therapy
    2020 - 2020
  • Om Ashram
    Face Yogi, Yoga
    2018 - 2020
  • Maharashtra Institute of Technology
    Advanced diploma in Beauty, Advanced diploma in beauty
    2018 - 2018
  • Kaya skin Clinic Ltd
    Cosmetology treatments, Cosmetology
    2006 - 2006
  • University of Mumbai
    Bachelor of Science - BS, Zoology/Animal Biology
    2000 - 2005

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