Experience

E G Kantawalla Pvt. Ltd.

• Sales Support Coordinator



E G Kantawalla Pvt. Ltd.

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Support Coordinator

  • Mar 2017 - Aug 2020

  1. Effective oral and written communication with customers from order entry to delivery and Invoicing. 2. Co-ordination to understand customers’ product, services, business operations and needs. 3. Co-ordination in line with service engineers upon confirmation on pricing and product availability. 4. Co-ordination with customers from receiving order to final delivery of the product. 5. Effective coordination with Internal departments for payments, change in orders, Invoicing and final delivery. 6. Timely and accurate administration of sales orders, customer complaints, material returns and collection of outstanding payments. 7. Effective co-ordination with all sales engineers for sales forecast, funnel reports, target achievement and further share the data with MD. 8. Maintain weekly, monthly, quarterly and annually sales and target achievement reports and to share it with the top management on regular basis. Show less



Nakoda Machinery Pvt. Ltd.

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Service Coordinator

  • Apr 2010 - Oct 2013

  1. To assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. 2. Installation of new assets, co-ordination with customer to resolve complaints, understands site situation & give commitment of manpower. 3. Allotment of service engineers in ERP-Service Module and in the field. 4. Compiling daily reports received from service engineers and to further share it with the top management on daily basis. 5. To monitor & co-ordinate with all branches and dealers pan India for the sales and service requirements. 6. To maintain sales, purchase, stock and warranty transaction through ERP. 7. To manage travel requests for complaint and service visits. 8. To manage and prepare sales engineers weekly and monthly performance reports. 9. To prepare warranty failure analysis report, monthly reports on customers’ feedback and dealer field issues. 10. MIS reporting (Excel) Daily, Weekly, Monthly. Show less



Girivan Group of Industries

• Pune, Maharashtra, India

• Sales Support Coordinator

  • Apr 2009 - Jan 2010

  1. Manage inbound enquiries, take orders, follow-ups, and customer feedback and maintain data. 2. Awarded a certificate for doing 100% quality work. 1. Manage inbound enquiries, take orders, follow-ups, and customer feedback and maintain data. 2. Awarded a certificate for doing 100% quality work.



IC Infotech

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Test Engineer

  • Sep 2008 - Mar 2009

  Automation Testing Automation Testing