Customer Support Specialist

• Jan 2021 - Present

Customer Support Engineer

• Jul 2019 - Feb 2020

• Test computer part to ensure they work properly .also identify and isolate defects • Maintaining and repairing technological equipment or peripheral devices • Setting up hardware and installing and configure software and drivers • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • complaint closed in android tracking application (One force by Wipro ) Show less

Customer Support Engineer

• Jun 2018 - Jan 2019

• Attend HP warranty complaint • diagnostic hardware issue • identify issues in notebook • verify the notebook hardware barcode and order the parts & replace if required • Attend HP warranty complaint • diagnostic hardware issue • identify issues in notebook • verify the notebook hardware barcode and order the parts & replace if required

Customer Support Engineer

• Nov 2014 - May 2018

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors. • Load software packages such as networking components, operating systems and office applications. • Install, repair and conduct preventive maintenance of personal computer by providing technical support. • Order hp warranty parts in HP Channel Services Network. • Replace the hp warranty parts and same as closed in HP Channel Services Network. • Generate faulty parts delivery challan & returned to warehouse Show less

Field Services Engineer

• Dec 2015 - Nov 2016

Customer Support Engineer

• Mar 2012 - Nov 2014

• Test computer part to ensure they work properly .also identify and isolate defects • Maintaining and repairing technological equipment or peripheral devices • Setting up hardware and installing and configure software and drivers • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace parts as required • Provide support, including procedural documentation and relevant reports • Complaint closed in android tracking application (One force ) Show less

Customer Support Specialist

• Jul 2010 - Dec 2011

• Replacing faulty network hardware components when required. • Monitoring network performance to determine if adjustments need to be made. • Configuring and testing networking software, computer hardware, and operating system software. Maintaining, configuring, and monitoring virus protection software • Replacing faulty network hardware components when required. • Monitoring network performance to determine if adjustments need to be made. • Configuring and testing networking software, computer hardware, and operating system software. Maintaining, configuring, and monitoring virus protection software