Experience

BT Infonet India

• Telecommunications
• 1 - 100 Employee

• BT Infonet Global Broadband Solutions

  • Oct 2007 - Present

  *1 Been to BT INFONET headquarters in USA for training and business discussions for a period of 1 month. *2 Worked on products related to DSL technologies including ISDN, PSTN and also had training on IP - VPN products like IP engines, Hybrid-VPN products. Job Description:- *1 Managing the total solution from BT Infonet *2 Hardware Procurement, Installation and support, Provisioning of DSL lines, router delivery to customer. *3 Order Management, Information feedback to Sales, Field Engineering. *4 Coordinating with Country Managers throughout the implementation of Service. *5 Confirm Customer acceptance. Applications : SIEBEL, REMEDY Show less



Infosys- BT

• Information Technology & Services
• 1 - 100 Employee

• Service Delivery

  • Aug 2006 - Present

  1 year *1 Monitor all implementation activities, provide high quality provisioning of service to external and internal customers in terms of speed of delivery and cost. Co ordinates all activities associated with a customer order. *2 Identify and own the rectification of all service delivery issues including accurate inventory management process. *3 To administer and monitor ORION and CLASSIC Systems on a daily basis to ensure that all the tasks are completed within the committed date. *4 To gain a good understanding of all IT service delivery products like MPLS, IPSEC, DIA, FRAME RELAY and also provision of the products in Classic System. *5 Ensure that all orders are closed in time after the service is delivered. *6 Take responsibility for billing rejects / quality audit / other rejects and manage to solve the relevant problem in co-operation with the in country project coordinator or responsible in country installation coordinator. *7 When committed dates are in danger, or have been missed, identify and select the correct jeopardy code in ORION/CLASSIC. *8 Proactively inform in country project coordinator or Order Entry manager on any problem with impact of service delivery in time. *1 Working on technologies like MPLS, Frame Relay, ISDN, Leased Line, DSL (Digital Subscriber Lines). *2 Applications used: - Remedy 6.03.00, ORION, CLASSIC, TAHITI. Show less