Experience

Linfox Armaguard Pty Ltd

• Australia
• Financial Services
• 300 - 400 Employee

• ATM Monitoring Officer

  • Sep 2022 - Present

  -Monitoring the performance and availability of ATM networks -researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance -assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems -providing specialist skills in supporting and troubleshooting network problems and emergencies installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations -Provide help desk support to branch staff and replenishment crews who are unable to resolve a fault on site -Diagnose ATM issues, and support on site Technicians in resolving ATM issue -Call management – logging, dispatching, following up and closing off calls -Ensure appropriate personnel are communicated and directed to faults to ensure ATM is operable within agreed SLA’s -SLA monitoring, reporting and call management of third-party service providers -Identification and escalation of repetitive faults and issues to the appropriate personnel -Supporting CMC Operators in answering inbound calls and making outbound calls to ensure customer service levels are maintained when required -Maintain accurate and timely records to meet helpdesk reporting and administrative requirements -Respond to customer escalations appropriately and within agreed timeframes -Support customer network with moves, adds and changes including data management, internal field activities and 3rd party coordination -preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions -monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance Show less



Active IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Apr 2022 - Aug 2022

  -Identifying and understanding the different parts within engineered systems such as software, hardware and building infrastructure. -Writing requirements for how a system is supposed to perform. -Visiting onsite to troubleshoot issues and to upgrade devices. -Operating system image deployment -Managing Active directory domain service objects, and Active directory user security -Assisting with timely backups and tape rotation -Collaborated in Asset management and Assisted in Incident management -Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades to meet SLA’s -Spearheaded technical troubleshooting within the enterprise including system crashes, slow-downs, and data recoveries. -Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95-100% on all calls which outperformed the average of 90%. -Installing network devices including SOHO Routers, Printers, Scanners. -Creation of system accounts for new employees -Developing prototypes. -Installing new systems and providing ongoing maintenance and technical support. -Designing tests to verify whether a system is achieving a desired function. Communicating with other engineering specialists throughout research and development. -Managing projects which can include budgeting, scheduling and risk assessments. Show less



TechSkills Institute

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Analyst

  • Dec 2021 - Mar 2022

  -Configurations of hardware and end user devices including installation, assembly, disassembly, upgrades, and maintenance. -Installations and setting up Windows Active Directory Domain Service, Microsoft Office 365, and Azure Active Directory -Managing and working on tickets system, Isolating, and escalating clients’ issues depending upon the technical issues. -Performing hardware imaging, distribution, demo set-up and end-user technical support. -Providing technical troubleshooting support based on operating system knowledge. -Supporting teams in projects and groups tasks with collaboration and cooperation. -Assisting in the planning, selection, and use of computing hardware and software depending upon the need of client and company. -Managing and coordinating ticketing system. -Supporting end users using various remote connection tools. -Setting up of PC/laptop and Intune- mobile phones device management -Assisting with user training -Updating and upgrading computer Operating System, Antivirus, Business Applications. -Managing and monitoring Backup System. Show less