Experience

Go I T Way Software Consulting & Services

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager and Project Manager

  • Jan 2016 - Present

  - New Business Development - includes interacting with overseas clients through Skype, phone, email etc, requirement gathering, drafting proposals, pricing discussions, change request logs and other project related tasks. - Client Retention - Management and Research - Manage the technical side of development and provide necessary inputs right from project initiation to closure. - Accountable to identify & analyze client’s requirement by maintaining active & comprehensive conversation. - Manage guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments. - Ensure clients’ issues were promptly addressed documented and resolved in a timely and professional manner and passed them to correct channels. - Delivering and implementing the project as per scheduled milestones; extending post-implementation and maintenance support to the client. - Analyze root cause of failures and evolved breakdown solutions within minimum turnaround time. - Identify & analyze client’s requirements by maintaining active & comprehensive conversation. - Manage guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments. - Efficiently manage entire day-to-day activities covering wide functional areas include designing & developing the workflow program, debugging and troubleshooting of the application. - Developing & managing user interface & design strategy for multiple websites. Guidance on themes, color palettes and required graphical elements for existing and new websites. - Responsible for exploring new formats, concepts, colors and providing typographic solutions to appeal specific audiences. Show less



Demerg Systems (unit of Demerg Systems, Canada)

• Technical Manager

  • Feb 2012 - Jan 2016

  - Provide technical leadership for analyzing and resolving service requests. - Driving the efforts across managing project life cycle from user requirements to system analysis & planning, design, development, implementation and deployment. - Provide technical leadership for analyzing and resolving service requests. - Driving the efforts across managing project life cycle from user requirements to system analysis & planning, design, development, implementation and deployment.